Strategic NHS Account Director (Healthtech)

Doccla UK Limited; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Remote-friendly hybrid setup

Flexible remote options

Employee stock options

Private health coverage

Job summary

Doccla is seeking a Key Account Manager to own NHS and HSE accounts end to end, driving growth through expanding clinical pathways and ensuring client satisfaction. You will build trusted relationships from ward nurses to senior executives and lead client meetings independently with support from Partnership Managers.

You’ll collaborate across Product, Clinical and Operations to hit go-live dates, drive adoption, and deliver measurable value.

Qualifications

• 2–4 years in account management, customer success, delivery or client-facing roles.
• Commercial mindset with renewals and growth ownership.
• Ability to build relationships across ward nurses to senior executives.
• Experience in tech, SaaS or startup environments (essential).

Responsibilities

• Own accounts end to end and be the single point of accountability.
• Grow accounts by expanding pathways and renewals with clients.
• Lead client meetings, steering groups and executive reviews.
• Coordinate with Product, Clinical, and Logistics to hit go-live dates.
• Own SLA and outcome reporting and build value evidence.

Skills

Account management

Customer success

Delivery

Client-facing

Commercial mindset

Relationship-building

Consultative selling

NHS/HSE Ireland experience

CRM proficiency

Proactive problem-solving

Independent client meetings

Tools

HubSpot

Jira

Looker

Lightdash

Job description

Doccla is seeking a Key Account Manager to own NHS and HSE accounts end to end, driving growth through expanding clinical pathways and ensuring client satisfaction. You will build trusted relationships from ward nurses to senior executives and lead client meetings independently with support from Partnership Managers.

You’ll collaborate across Product, Clinical and Operations to hit go-live dates, drive adoption, and deliver measurable value.