Strategic Account Quality Lead: RCA & Continuous Improvement

Vertiv Ireland Limited; Donegal; On-site; EUR 75,000 - 110,000; Full time

Job summary

Vertiv Ireland Limited seeks a Key Strategic Account Quality Leader to manage relationships with our top clients and ensure their satisfaction and long-term success. You will monitor performance of Vertiv offers on customer premises, coordinate resolution of complex issues, and drive continuous improvement.

Responsibilities include leading root-cause analyses, guiding 8D processes, and maintaining strong engagement with global quality teams to secure data quality and prevent recurrence of

Qualifications

• Four-year degree in Engineering or equivalent experience.
• Proven experience in quality assurance and problem solving.
• Knowledge of ISO quality standards and 8D methodology.

Responsibilities

• Monitor day-to-day issues related to key strategic account projects.
• Lead RCA and implement corrective actions following 8D.
• Coordinate internal Vertiv resources for issue resolution with top accounts.
• Provide daily quality performance reporting for key accounts.
• Interface with Engineering, Service, Manufacturing and Product Management.

Skills

Quality Assurance

Root Cause Analysis

8D Methodology

Data Analysis

Stakeholder Management

Cross-functional Collaboration

Education

Engineering Degree

Tools

Excel

Databases/SQL

Complaint Management Tools

Job description

Vertiv Ireland Limited seeks a Key Strategic Account Quality Leader to manage relationships with our top clients and ensure their satisfaction and long-term success. You will monitor performance of Vertiv offers on customer premises, coordinate resolution of complex issues, and drive continuous improvement.

Responsibilities include leading root-cause analyses, guiding 8D processes, and maintaining strong engagement with global quality teams to secure data quality and prevent recurrence of