Strategic Account Quality Architect

Vertiv; Burnfoot; On-site; EUR 90,000 - 120,000; Full time

Job summary

Vertiv is seeking a Key Strategic Account Quality Leader to manage relationships with top clients, monitor performance of Vertiv offers on customer premises, and coordinate resolution of complex issues to maximize value and drive revenue growth.

The role requires leading root cause analysis (8D), coordinating with engineering, service and manufacturing, and driving continuous improvement across strategic accounts. Travel will be 15-20%.

Qualifications

• Four-year degree in Engineering or related field, or equivalent work experience.
• Proficient with data analysis and problem-solving techniques.
• Strong interpersonal and communication skills for groups of various sizes.
• Knowledge of ISO 9000 or similar quality standards.

Responsibilities

• Monitor day-to-day issues related to key strategic account projects and track via non-conformance tool.
• Drive timely resolution of bugs and conduct 8D RCA on critical issues.
• Lead root cause analysis and corrective/preventive actions for key accounts.
• Provide daily quality performance reporting for strategic account projects.
• Support plant quality managers in RCA following 8D methodology for key accounts.
• Coordinate internal Vertiv resources to resolve issues efficiently for top accounts.
• Collaborate with Engineering, Service, Manufacturing, and Product Management to improve product and service quality.
• Ensure accurate data quality in complaint management tools and reflect real circumstances.
• Engage with customer experience and services teams to identify failure modes and containment actions.
• Travel 15-20% as required.

Skills

Interpersonal skills

Presentation skills

Data analysis

Education

Engineering degree

Tools

Word processing

Relational database

Data analysis tools

Spreadsheets

Desktop publishing

Job description

Vertiv is seeking a Key Strategic Account Quality Leader to manage relationships with top clients, monitor performance of Vertiv offers on customer premises, and coordinate resolution of complex issues to maximize value and drive revenue growth.

The role requires leading root cause analysis (8D), coordinating with engineering, service and manufacturing, and driving continuous improvement across strategic accounts. Travel will be 15-20%.