Key Strategic Account Lead

Vertiv; Burnfoot; On-site; EUR 90,000 - 120,000; Full time

Job summary

Vertiv is seeking a Key Strategic Account Quality Leader to manage relationships with top clients, monitor performance of Vertiv offers on customer premises, and coordinate resolution of complex issues to maximize value and drive revenue growth.

The role requires leading root cause analysis (8D), coordinating with engineering, service and manufacturing, and driving continuous improvement across strategic accounts. Travel will be 15-20%.

Qualifications

• Four-year degree in Engineering or related field, or equivalent work experience.
• Proficient with data analysis and problem-solving techniques.
• Strong interpersonal and communication skills for groups of various sizes.
• Knowledge of ISO 9000 or similar quality standards.

Responsibilities

• Monitor day-to-day issues related to key strategic account projects and track via non-conformance tool.
• Drive timely resolution of bugs and conduct 8D RCA on critical issues.
• Lead root cause analysis and corrective/preventive actions for key accounts.
• Provide daily quality performance reporting for strategic account projects.
• Support plant quality managers in RCA following 8D methodology for key accounts.
• Coordinate internal Vertiv resources to resolve issues efficiently for top accounts.
• Collaborate with Engineering, Service, Manufacturing, and Product Management to improve product and service quality.
• Ensure accurate data quality in complaint management tools and reflect real circumstances.
• Engage with customer experience and services teams to identify failure modes and containment actions.
• Travel 15-20% as required.

Skills

Interpersonal skills

Presentation skills

Data analysis

Education

Engineering degree

Tools

Word processing

Relational database

Data analysis tools

Spreadsheets

Desktop publishing

Job description

Job Description

The Key Strategic Account Quality Leader is responsible for managing and strengthening relationships with the company's most important clients to ensure their satisfaction and long-term success. Also, to monitor the performance of Vertiv offers on the customer premises, and help coordinating the resolution of complex issues to maximize client value and drive revenue growth.

Responsibilities

• Monitor day to day issues related to key strategic account projects. Monitor their respective non-conformance tool.
• Drive proper BUGs resolution on a daily basis.
• Conduct proper RCA of issues identified on key strategic account projects following 8D methodology.
• Daily reporting of quality performance for key strategic account projects.
• Support plant quality managers in driving RCA following 8D methodology for key strategic account projects.
• Coordinate internal Vertiv resources when dealing with issues affecting our top key strategic account for an efficient resolution.
• Understand root cause of issues and run associated continuous improvement exercises, including global quality BU team.
• Actively help in investigation of critical escalations together with technical support and engineering.
• Deep dive with customer experience team and services organization on identified failure modes (startup, commissioning, transportation…) and defined containment and improvement actions.
• Secure data quality entered in complaint management tool is accurate and reflects real circumstances.
• Lead the identification of problem root cause and the development and implementation of effective corrections and preventive methods.
• Analyze various failure reports and recommend corrective action for issues affecting our key strategic accounts.
• Maintain an interactive plant quality relationship focused on effective transition of product releases to a manufacturing quality support role, representing the voice of our key strategic accounts.
• Interface closely with Engineering, Service, Manufacturing and Product Management to understand and improve product and service quality.
• Ensure communication and interaction with Supplier Quality when required.
• Other duties and responsibilities as assigned.

Qualifications

• A four-year degree in Engineering or a related field of study or a minimum of four years of direct job experience in quality assurance or a combination of the education and experience.
• Proficient with word processing, relational database, data analysis, spreadsheet, planning and desktop publishing programs and software.
• Knowledgeable and proficient with various data analysis and problem‑solving techniques.
• Must be skilled in interpersonal skills and communications (including presentations) to groups of various sizes and levels within the organization.
• Knowledge of applicable quality standards and business models (ISO 9000, etc.).

Travel Requirements

• 15-20%

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.