Staff AI Product Engineer — Build Impactful ML

Intercom; Dublin; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and equity

Free weekday lunch and snacks

Pension scheme & match up to 4%

Health and dental insurance

Flexible paid time off policy

Paid maternity and paternity leave

Cycle-to-Work Scheme

MacBooks or Windows laptops

Job summary

A leading AI Customer Service company in Dublin is seeking experienced Staff Product Engineers to join their AI Group. This role involves building systems for AI-powered products, collaborating with ML Scientists, and contributing to all phases of software development. Strong analytical skills and a willingness to learn about machine learning are essential. The company offers competitive salary, flexible working conditions, and a supportive culture.

Qualifications

• 7+ years of experience shipping high-quality products.
• No ML experience required, focus on software engineering skills.
• Demonstrated significant impact in previous work.
• Strong willingness to fight for good outcomes.
• Bias towards progress over perfection.

Responsibilities

• Build the systems powering Intercom's flagship AI products.
• Work alongside ML Scientists to bring proof-of-concept code to production.
• Partner with product teams to shape customer experiences.
• Contribute to all software development phases.
• Raise technical standards and operational excellence.

Skills

Strong technical fundamentals

Software engineering skills

Willingness to learn

Analytical approach

Education

BSc in Computer Science, Maths or Statistics

Tools

ML Python tech stack

Rails app

Job description

A leading AI Customer Service company in Dublin is seeking experienced Staff Product Engineers to join their AI Group. This role involves building systems for AI-powered products, collaborating with ML Scientists, and contributing to all phases of software development. Strong analytical skills and a willingness to learn about machine learning are essential. The company offers competitive salary, flexible working conditions, and a supportive culture.