SSA Quality & Policy Expert - Audit, Compliance & Growth

TP; Dublin; On-site; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Excellent benefits

Great internal growth path

On-site role in Dublin

Job summary

TP in Ireland seeks a Quality & Policy Expert SSA-Sub Saharan Africa to join our Operational QPE – SSA. Based on-site in Dublin, the role offers a salary of €44,351 and excellent benefits, with a strong internal growth path.

You will audit content moderation decisions, support internal audits, provide feedback to agents, identify training needs, and collaborate with Operations and Quality teams to improve performance.

Qualifications

• 2+ years' experience in a quality control environment.
• Good command of English language tests or equivalent.
• SSA language test score as required.
• Strong practical Excel skills (Pivot Tables, Charts, functions).
• Experience with BI tools is a plus.

Responsibilities

• Partner with Client internal teams to ensure audit of vendor content moderation for accuracy and feedback.
• Support internal audit quality from planning to re-audit.
• Complete audits within required time frames and provide timely feedback to agents.
• Identify training needs and coordinate findings with training partners.
• Collaborate with Operations and Quality teams to improve performance.
• Be the expert on Client policies and guidelines for operations teams.
• Mentor new QPEs on audit tools and systems.
• Develop process docs and report on inefficiencies with root-cause analysis.
• Escalate policy issues to the global team for mitigation.
• Spot and scope scalable solutions using market signals and insights.
• Work with Quality Leaders on improvement initiatives.

Skills

Excel

Pivot Tables

Charts

Statistical functions

Tableau

Power BI

Attention to detail

Critical thinking

Multitasking

Tools

Tableau

Power BI

Job description

TP in Ireland seeks a Quality & Policy Expert SSA-Sub Saharan Africa to join our Operational QPE – SSA. Based on-site in Dublin, the role offers a salary of €44,351 and excellent benefits, with a strong internal growth path.

You will audit content moderation decisions, support internal audits, provide feedback to agents, identify training needs, and collaborate with Operations and Quality teams to improve performance.