Sr System Reliability Engineer (Application Support + Automation)

Fulcrum Digital Inc; Cavan; On-site; EUR 70,000 - 100,000; Full time

Job summary

Fulcrum Digital Inc seeks a seasoned Production/DevOps engineer to oversee production environments, drive monitoring strategy, and optimize performance. You will respond to incidents, automate deployments, and help shape the lifecycle of services across multiple environments.

The role emphasizes collaboration across global teams, on-call rotations, and a strong focus on reliability, automation, and rapid incident resolution.

Qualifications

• Must have strong Linux and shell scripting skills.
• Experience with ITIL/ITSM and incident management.
• Proficiency in SQL and data analysis.
• Hands-on monitoring using Splunk or Dynatrace.
• CI/CD automation with Jenkins and Git workflows.
• Basic Groovy/YAML scripting and automation knowledge.
• Familiarity with configuration tools like Ansible or Chef.
• Comfort with multi-environment deployments and on-call duties.

Responsibilities

• Plan, manage, and oversee all aspects of a production environment.
• Define strategies for application performance monitoring and optimization.
• Respond to incidents and drive improvements to reduce outages.
• Support code deployment across multiple environments with automation.
• Design and standardize monitoring and alerting for supported apps.
• Collaborate across tech stacks to improve recovery times during incidents.
• Engage in end-to-end service lifecycle from design to refinement.
• Analyze ITSM activity and provide feedback to development teams.
• Assist pre-live activities including capacity planning and launch reviews.
• Lead DevOps automation and best practices in CI/CD pipelines.

Skills

Linux

Mainframe

Shell Scripting

ITIL/ITSM

SQL

Monitoring tools

Jenkins CI/CD

Groovy/YAML

Git

Automation Tools

Tools

Splunk

Dynatrace

Jenkins

Git

Ansible

Chef

Job description

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

The Role

• Plan, manage, and oversee all aspects of a Production Environment


• Define strategies for Application Performance Monitoring, Optimization in Prod environment


• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.


• Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.


• Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.


• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.


• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.


• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.


• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.


• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.


• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.


• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.


• Work with a global team spread across tech hubs in multiple geographies and time zones.


• Ability to share knowledge and explain processes and procedures to others.


• Share knowledge and mentor junior resources


• Able to perform on-call duties on a rotational basis.


• Occasional off hours work required.

Requirements

Skills –

Must Have

• Linux


• Mainframe


• Shell Scripting


• ITIL / ITSM, Application Troubleshooting


• SQL


• Any Monitoring tool (Preferred Splunk/Dynatrace)


• Jenkins - CI/CD


• Groovy Scripting/Yaml - basic


• Git basic/bit bucket - basic


• Ansible/Chef - good to have

Good To Have

• Even Framework architecture