Sport Advisor (Retail) – Customer Experience Pro

Decathlon UK Ltd; Coolmore Cross; On-site; EUR 23,000 - 31,000; Full time

Benefits offered by this job

Healthy discounts on Decathlon goodies

Weekly Staff Sports/Activities

Cycle-to-Work Scheme

Decathlon Academy training

Discount vouchers hub

Job summary

Decathlon UK Ltd in Cork, Ireland, is seeking a Full-time Sport Advisor (Sales Assistant) to welcome sport enthusiasts, guide them to the best solutions, and ensure a smooth shopping journey across in-store, online, and beyond.

You will join a team focused on delivering exceptional customer experiences, with responsibilities spanning product solutions, relationship building, and promoting Decathlon offers, while working in a dynamic retail environment including weekends and holidays.

Qualifications

• Excellent customer service orientation.
• Strong interpersonal and communication skills.
• Ability to thrive in a team environment.

Responsibilities

• Provide Excellent Customer Service: connect with customers across all channels to understand needs and guide them to best solutions.
• Offer a Range of Solutions: present products and services including new items, used gear, rentals, and subscriptions.
• Build Relationships: cultivate positive relationships to foster loyalty and repeat visits.
• Promote Products and Services: actively promote and sell through in-store, online, and social channels.
• Facilitate Smooth Transactions: offer payment options and provide basic repair/personalisation services.

Skills

Customer service

Communication

Teamwork

Time management

Adaptability

Job description

Decathlon UK Ltd in Cork, Ireland, is seeking a Full-time Sport Advisor (Sales Assistant) to welcome sport enthusiasts, guide them to the best solutions, and ensure a smooth shopping journey across in-store, online, and beyond.

You will join a team focused on delivering exceptional customer experiences, with responsibilities spanning product solutions, relationship building, and promoting Decathlon offers, while working in a dynamic retail environment including weekends and holidays.