Specialist, Client Processing Representative II

BNY; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

BNY in Dublin seeks a Specialist 2 in Depositary Receipts Operations to manage client transactions with accuracy and high service levels. You will interpret transaction data, collaborate with internal teams, and ensure compliance with industry regulations.

The role emphasizes client-focused service, continuous improvement, and alignment with BNY's pillars of integrity, innovation, and operational excellence. A Finance/Business background and 3 years in financial services are preferred.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field preferred.
• 3 years Financial Services experience preferred.
• Strong analytical skills with the ability to interpret transaction data and identify improvement opportunities.
• Excellent communication skills for effective client interaction and resolution of inquiries.
• Detail‑oriented with a focus on accuracy in transaction processing and compliance with standards.
• Any AI experience welcomed and strong technology expertise is essential.

Responsibilities

• Execute client transactions efficiently and accurately, maintaining a high standard of service by demonstrating expertise in client processing.
• Resolve client inquiries and issues promptly, ensuring client satisfaction and adherence to service standards.
• Collaborate with internal teams to ensure seamless transaction processing and continuous improvement.
• Analyze transaction data to identify trends and opportunities for process optimization.
• Maintain up‑to‑date knowledge of industry regulations and BNY policies to ensure compliance in all client interactions.
• Support initiatives aimed at enhancing the client experience and trust.

Skills

Analytical skills

Communication skills

Attention to detail

AI experience

Technology expertise

Education

Bachelor's degree in Finance/Business Administration

Job description

JOB DESCRIPTION

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Specialist 2 in our Depositary Receipts Operations team. This role is located in Dublin.

The Specialist 2, Client Processing Representative in Depositary Receipts Operations plays a crucial role in managing client transactions, ensuring accuracy, and enhancing client satisfaction.

This position is integral to upholding BNY's strategic pillars by fostering trust, innovation, and operational excellence. The role supports BNY's principles by demonstrating integrity, collaboration, and client‑focused service. As part of the Client Processing job family, this role involves executing complex transactions and resolving client inquiries, contributing to a streamlined client experience.

In this role, you’ll make an impact in the following ways:

• Execute client transactions efficiently and accurately, maintaining a high standard of service by demonstrating expertise in client processing.
• Resolve client inquiries and issues promptly, ensuring client satisfaction and adherence to BNY's service standards.
• Collaborate with internal teams to ensure seamless transaction processing, fostering a culture of teamwork and continuous improvement.
• Analyse transaction data to identify trends and opportunities for process optimization, contributing to operational excellence.
• Maintain up‑to‑date knowledge of industry regulations and BNY policies to ensure compliance in all client interactions.
• Support initiatives aimed at enhancing the client experience, aligning with BNY's focus on innovation and client trust.

To be successful in this role, we’re seeking the following:

• Bachelor's degree in Finance, Business Administration, or a related field preferred.
• 3 years Financial Services experience preferred.
• Strong analytical skills with the ability to interpret transaction data and identify improvement opportunities.
• Excellent communication skills for effective client interaction and resolution of inquiries.
• Detail‑oriented with a focus on accuracy in transaction processing and compliance with standards.
• Any AI experience welcomed and strong technology expertise is essential.

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Our Awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.