Spanish Trust & Safety Associate

Accenture PLC; Dublin; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Working for an international steady-em

Great training

Company social events

Opportunities for carrier progression

Job summary

Accenture is seeking a Trust & Safety New Associate - VE - Spanish in Dublin, Ireland. The role focuses on QA and safety of Trust & Safety resources, reviewing and engaging with user content across text, audio, and video, while handling potentially disturbing material with resilience.

The position is a 12-month full-time contract with 40 hours weekly. Requirements include strong resilience, excellent Spanish/English communication, and objectivity to align with client policies.

Qualifications

• Strong coping, emotional resilience and stress-management skills.
• Excellent comprehension, communication, and Spanish/English skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail and analytical thinking.

Responsibilities

• Review, classify and remove or engage with content per client guidelines using specified tools.
• Stay updated on client policies and industry trends in content moderation and responsible AI regulations.
• Investigate, resolve and relay complex content issues to the Trust & Safety team.
• Develop and execute prompt strategies to interrogate AI models on responsible AI topics.
• Analyze model responses for appropriateness and adherence to guidelines.
• Collaborate with team members to build a comprehensive understanding of responsible AI issues.
• Contribute to the development of best practices and governance for content moderation and policy.

Skills

Emotional resilience

Stress management

Bilingual Spanish-English

Objectivity

Attention to detail

Analytical thinking

Critical thinking

Internet culture

Cultural awareness

BPO experience

Teamwork

Shift work ability

Job description

Accenture is seeking a Trust & Safety New Associate - VE - Spanish in Dublin, Ireland. The role focuses on QA and safety of Trust & Safety resources, reviewing and engaging with user content across text, audio, and video, while handling potentially disturbing material with resilience.

The position is a 12-month full-time contract with 40 hours weekly. Requirements include strong resilience, excellent Spanish/English communication, and objectivity to align with client policies.