Client Experience and Sales Specialist

Thérapie Clinic; Dublin; Hybrid; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Uncapped commission

Free laser hair removal

Free EmSella

Staff discounts

Spouse & family discounts

10% fertility & Optilase

IVF/ICSI/RIVF cycle included

Free laser eye surgery

Skin brand discounts

Career progression

Paid training academy

Birthday day off

Longevity bonus

Employee assistance

Job summary

Thérapie Clinic in Ireland is hiring a Clinic Coordinator for the Henry Clinic. You will ensure an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.

You will manage bookings, stock and AWI, drive consultations with upsell/cross-sell, and monitor KPIs while providing outstanding service from first contact to follow-up.

Qualifications

• Experience in client experience management or customer service.
• Strong communication and interpersonal abilities.
• Analytical and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently
• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions
• Drive and convert consultations with upselling and cross-selling
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out journey for every client
• Track AWI stock, ensure clinical room standards, and handle client retention calls

Skills

Proven experience in customer service

Excellent communication

Interpersonal skills

Analytical & problem-solving

Multi-tasking in fast-paced env.

Education

Qualified Beauty Therapist

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for aClinic Coordinator in ourHenry Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and salesperformance.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions
• Drive and convert consultations with strong upselling and cross-selling
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

INDIOI

Over to the best part, the Perks!

• Uncapped Earnings With our uncapped commission structure, the sky's the limit!
• Treat Yourself Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.
• Share the Love Avail spouse and family discounts, spreading the joy of Thérapie.
• Sisterly Love 10% off Thérapie Fertility & Optilase treatments – because family helps family.
• Thérapie Fertility We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
• Optilase Eye Clinic We offer free laser eye surgery to all team members after they have been with us for 2 years.
• Skin Royalty Discounts on leading skin brands & treatments (Murad, Skin Theory).
• Career Pathways Embark on a journey of career progression & management training – we believe in promoting from within!
• Knowledge Oasis Immerse yourself in a full week of paid training in our academy, where knowledge is power.
• Big Birthday Bash Leave Enjoy an extra day off on your landmark birthdays to celebrate in style!
• Longevity Bonus Earn extra annual leave days after 2 years of dedicated service.
• Employee Assistance Scheme Access confidential support services for personal and professional well-being.