SOLUTIONS ENGINEER

ADP, Inc.; Blanchardstown; On-site; EUR 65,000 - 95,000; Full time

Job summary

ThreatLocker in Blanchardstown, Ireland seeks a Solutions Engineer to support sales through technical demonstrations and post-sales client support, guiding deployments and audit reviews.

The role requires deep IT solutions experience, cybersecurity familiarity, and strong communication to bridge customers, sales, and engineering teams. You will travel occasionally to client sites and conferences, and contribute to knowledge sharing through webinars.

Qualifications

• Minimum five years of professional IT solutions experience.
• Experience in cybersecurity industry preferred.
• Strong understanding of system security best practices.
• Excellent verbal and written communication.

Responsibilities

• Support Sales during lead and product demonstration calls.
• Manage post-sales cycle by providing technical client support through audits.
• Serve as a technical expert with detailed solution specifications including time and scope.
• Assist other engineers in creating practical demonstrations for proposals.
• Analyze current technologies to identify gaps in processes.
• Document and monitor requirements for proposed updates affecting customer experience.
• Work with sales teams to monitor progress and implementation of initiatives.
• Account for potential project challenges and proactively manage them.
• Create and deploy product training webinars.
• Attend conferences and trade shows as a brand ambassador and presenter.

Skills

IT Solutions

Cybersecurity Knowledge

Business Analysis

Sales Understanding

Communication Skills

Project Coordination

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SOLUTIONS ENGINEER

Full Time Blanchardstown, Dublin, IE

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker’s product lifecycle.

Solutions Engineers are responsible for, but not limited to:

• Supporting Sales department in lead and product demonstration calls
• Managing post-sales cycle to providing technical support to client through audit reviews
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside sales teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges
• Create and deploy product training webinars
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

REQUIRED QUALIFICATIONS

• Minimum of five years of professional experience in IT solutions
• Experience within cybersecurity industry, preferred
• Understanding of best practices regarding system security measures
• Advanced understanding of business analysis techniques and processes
• Understanding of sales cycle
• Excellent verbal and written communication

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.