SOC Shift Supervisor - Security Operations Lead

Accenture; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

Accenture is seeking a Protective Services Associate Manager to lead a SOC team in Dublin, Ireland. The role focuses on incident assessment, escalation, and ensuring adherence to procedures. You will monitor alarms, coordinate with crisis management, and support travelers and personnel during incidents.

The position requires night/weekend/holiday availability and collaboration across shifts, with emphasis on proactive communication and real-time updates to senior security management.

Qualifications

• Bachelor’s degree in a related field.
• 3–5 years of experience in Security Operations or supervising a team.
• Experience with Intrusion Detection, Access Control, and CCTV systems.

Responsibilities

• Lead a team of SOC Analysts on a 16/7/365 operation.
• Oversee daily SOC operations including leadership, development, performance, time and attendance, and shift scheduling.
• Conduct training and tabletop exercises to improve SOC protocols and readiness.
• Develop guidance, review processes and workflows to create efficiencies.
• Coordinate with SOC and security teams to respond to incidents and crises.

Skills

Active listening

Rapport building

Customer service

Communication

Decision making

Stress management

Team leadership

Conflict mediation

Multitasking

Attention to detail

Education

Bachelor’s degree in a related field

Tools

Microsoft Office

Job description

Accenture is seeking a Protective Services Associate Manager to lead a SOC team in Dublin, Ireland. The role focuses on incident assessment, escalation, and ensuring adherence to procedures. You will monitor alarms, coordinate with crisis management, and support travelers and personnel during incidents.

The position requires night/weekend/holiday availability and collaboration across shifts, with emphasis on proactive communication and real-time updates to senior security management.