24/7 Trust & Safety Analyst (Dublin)

Accenture UK & Ireland; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Accenture is seeking a Trust & Safety Agent for a fully onsite role in Dublin, working 40 hours over a 24/7 rotation. You will review and classify content, monitor policy adherence, and support responsible AI initiatives.

You'll handle sensitive material, perform quick risk assessments, and collaborate with global teams to keep user content safe and compliant with client guidelines. The role demands resilience, strong attention to detail, and the ability to work night shifts.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and language skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision‑making skills.

Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines; stay updated on client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on responsible AI topics.
• Analyze model responses for appropriateness and compliance with guidelines.
• Collaborate with team members to build a shared understanding of responsible AI issues.
• Contribute to best practices and guidelines for content moderation and governance.

Skills

Coping and resilience

Clear communication

Objective analysis

Attention to detail

Information synthesis

Critical thinking

Job description

Accenture is seeking a Trust & Safety Agent for a fully onsite role in Dublin, working 40 hours over a 24/7 rotation. You will review and classify content, monitor policy adherence, and support responsible AI initiatives.

You'll handle sensitive material, perform quick risk assessments, and collaborate with global teams to keep user content safe and compliant with client guidelines. The role demands resilience, strong attention to detail, and the ability to work night shifts.