Shop Manager

St Vincent de Paul Society; Thurles; On-site; EUR 34,000 - 41,000; Full time

Job summary

SVP Ireland is recruiting a Shop Manager for Vincent's Thurles on Friar Street. This permanent full-time role (37.5 hours per week, 5 days over 6) leads a team of volunteers and staff to maximise sales, efficiency and customer satisfaction in a busy charity shop aligned with SVP standards.

You will manage operations, ensure compliance with health and safety, report on sales, and develop the team to deliver excellent service while supporting the charity’s social justice values in the Midlands

Qualifications

• Essential: Leaving Certificate.
• Essential: 3+ years in a customer-facing retail role.
• Essential: Experience in team management and working towards sales targets.
• Essential: Independent and team-based work experience.
• Essential: Proficiency in sales reporting.

Responsibilities

• Maximise sales, productivity, revenue and customer satisfaction by efficiently managing the shop in line with SVP's retail standards, policies and ethos.
• Lead and develop a team of volunteers and staff, ensuring high standards and business growth.
• Own the shop's operations, compliance with legislation and health & safety, and deliver excellent customer service reflecting the Society's values.

Skills

Communication skills

IT skills

Sales reporting

Team leadership

Education

Leaving Certificate

Tools

Excel

EPOS

Microsoft 365

Word

Job description

Shop Manager - Thurles (Permanent Full Time)

Salary range: €37,557.50 per annum; paid monthly

Experience: Experience in team management and working towards sales targets.

Description

SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas.

The Role

We are currently looking to recruit a Shop Manager (Permanent Full Time, 37.5 hours per week; 5 days over 6 days) to join our Midwest Retail team in Vincent's Thurles - Friar Street Thurles. The Shop Manager of the St Vincent de Paul Charity shop is responsible for maximizing sales, productivity, revenue, and customer satisfaction by efficiently managing the shop in line with SVP's retail standards, policies, and ethos.

They lead and develop a team including volunteers, CE staff, TUS participants, and paid employees, ensuring high standards and business growth. The role includes full ownership of the shop's operations, compliance with legislation and health and safety, and delivering excellent customer service that reflects the Society's values.

This is a great opportunity to join one of Ireland's largest voluntary organisations and make a difference in your community.

Education, Experience, Knowledge and Skills Required

Qualifications & Experience

Essential:

• Minimum Leaving Certificate.
• 3+ years in a customer-facing retail role.
• Experience in team management and working towards sales targets.
• Independent and team-based work experience.
• Proficiency in sales reporting.

Desirable:

• Experience in community/voluntary sector.
• Background as a retail manager with a track record of excellence.
• Event management experience.

Skills & Attributes

Essential:

• Excellent communication and interpersonal skills.
• Strong organizational and IT skills (Excel, Word, EPOS, Microsoft 365).
• Positive, resilient attitude with empathy and patience.
• Ability to build strong cross-functional relationships.

Desirable:

• Social media awareness and basic marketing understanding.

Appointment is subject to satisfactory references. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications, we are not in the position to provide individual feedback to candidates who are not shortlisted.