Shop Manager

St Vincent de Paul Society; Dundrum; On-site; EUR 34,000 - 41,000; Full time

Job summary

SVP Dundrum is recruiting a Shop Manager to join Vincent's Dundrum, Co. Dublin. You will lead the charity shop team, maximise sales and customer satisfaction, and ensure alignment with SVP retail standards and ethos.

The role requires 3+ years in customer-facing retail, strong leadership, and IT skills (EPOS, Excel). You will manage volunteers and paid staff, report on sales, and deliver community-friendly service in a large national charity.

Qualifications

• Essential: Minimum Leaving Certificate.
• Essential: 3+ years in a customer-facing retail role.
• Essential: Experience in team management and working towards sales targets.
• Essential: Independent and team-based work experience.
• Essential: Proficiency in sales reporting.

Responsibilities

• Lead and develop a team including volunteers, CE staff, TUS participants, and paid employees.
• Maximise sales, productivity, revenue and customer satisfaction.
• Own the shop operations, ensure compliance with health and safety and SVP policies.

Skills

Communication

Interpersonal skills

Organizational skills

IT skills

Sales reporting

Education

Leaving Certificate

Tools

Excel

Word

EPOS

Microsoft 365

Job description

Shop Manager - Dundrum (Specific Purpose Full Time)

Location: Dundrum Co. Dublin

Salary range: €37,557.50 per annum; paid monthly

Experience: 3+ years in a customer-facing retail role.

Description:

SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas.

The Role:

We are currently looking to recruit a Shop Manager (Specific Purpose Full Time - 37.5 hours per week; 5 days over 6 days) to join our East Retailteam in Vincent's Dundrum, Co. Dublin. The Shop Manager of the St Vincent de Paul Charity shop is responsible for maximizing sales, productivity, revenue, and customer satisfaction by efficiently managing the shop in line with SVP’s retail standards, policies, and ethos.

They lead and develop a team including volunteers, CE staff, TUS participants, and paid employees, ensuring high standards and business growth. The role includes full ownership of the shop’s operations, compliance with legislation and health and safety, and delivering excellent customer service that reflects the Society's values.

This is a great opportunity to join one of Ireland’s largest voluntary organisations and make a difference in your community.

Education, Experience, Knowledge and Skills Required

Qualifications & Experience:

Essential:

• Minimum Leaving Certificate.
• 3+ years in a customer-facing retail role.
• Experience in team management and working towards sales targets.
• Independent and team-based work experience.
• Proficiency in sales reporting.

Desirable:

• Experience in community/voluntary sector.
• Background as a retail manager with a track record of excellence.
• Event management experience.

Skills & Attributes

Essential:

• Excellent communication and interpersonal skills.
• Strong organizational and IT skills (Excel, Word, EPOS, Microsoft 365).
• Positive, resilient attitude with empathy and patience.
• Ability to build strong cross-functional relationships.

Desirable:

• Social media awareness and basic marketing understanding.

Appointment is subject to satisfactory references. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications, we are not in the position to provide individual feedback to candidates who are not shortlisted.