Relief Shop Manager

SVP; Ballyerra; On-site; EUR 26,000 - 32,000; Full time

Job summary

SVP is seeking a Relief Shop Manager to join the South West Region team covering Vincent's Blarney. The role focuses on maximizing sales, productivity, revenue opportunities, and customer satisfaction while upholding SVP’s retail standards and policies.

The ideal candidate will bring at least 3 years in a customer-facing retail environment, strong leadership, and proven ability to meet sales targets. Joining SVP offers a committed team and a community-focused workplace.

Qualifications

• Minimum 3 years in a customer-facing retail environment
• Experience managing or working with a diverse team
• Proven experience meeting sales targets
• Experience working both independently and as part of a team
• Experience in providing and analysing sales reports
• Experience in the community or voluntary sector
• Track record as a successful retail manager with strong store standards and customer service delivery
• Experience in managing and organising events

Responsibilities

• Provide sales support across the South West Region and Vincent's Blarney area
• Maximise sales, productivity and revenue opportunities
• Maintain SVP retail standards and comply with relevant legislation
• Deliver excellent customer service and maintain high store standards

Skills

Strong written and verbal comms

Interpersonal skills

Organisational abilities

IT literacy

Positive mindset

Empathy and patience

Social media awareness

Education

Leaving Certificate

Business-related degree or equivalent

Tools

Excel

Word

EPOS

Microsoft 365

Job description

Location: Cork

Salary range: €19.26 per hour; paid monthly

Experience: 3 years in a customer-facing retail environment

Description:

SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas.

The Role:

We are currently looking to recruit a Relief Shop Managerto join our South West Region Teamcovering Vincent's Blarney. The role involves working under the direction of the Regional Retail Manager to provide sales support across the Region. The primary focus is on maximizing sales, productivity, revenue opportunities, and customer satisfaction while ensuring full compliance with SVP’s retail standards, relevant legislation, and the Society’s policies and ethos.

Education, Experience, Knowledge and Skills Required

Qualifications

• Minimum Leaving Certificate level
• Educated to third level in a business-related field or equivalent

Experience

• Minimum 3 years in a customer-facing retail environment
• Experience managing or working with a diverse team
• Proven experience meeting sales targets
• Experience working both independently and as part of a team
• Experience in providing and analysing sales reports
• Experience in the community or voluntary sector
• Track record as a successful retail manager with strong store standards and customer service delivery
• Experience in managing and organising events

Knowledge

• Commercially aware
• Understanding of the Society’s mission and values
• Awareness of the needs and issues facing disadvantaged individuals

Skills

• Strong written and verbal communication skills
• Excellent interpersonal and relationship-building skills across functions
• Strong organisational abilities
• Proficiency in IT tools (Excel, Word, EPOS, Microsoft 365)
• Positive and resilient mindset
• Empathy, patience, and a good sense of humour
• Awareness and understanding of social media

Appointment is subject to satisfactory references. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications, we are not in the position to provide individual feedback to candidates who are not shortlisted.