Shift Manager: Lead a Dynamic Team & Elevate Guest Experience

McDonald's United Kingdom; Leinster; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is seeking a Shift Manager to lead a 80+ person team across multiple shifts, driving sales and ensuring top quality service. You will supervise daily operations, reallocate resources and resolve issues to keep the restaurant running smoothly.

The role requires managing weekends and bank holidays, with a focus on delivering an outstanding customer experience and strong team leadership in a fast-paced retail environment.

Qualifications

• Experience leading teams in retail/hospitality or customer-focused environments.
• Ability to adapt to shift work including weekends and bank holidays.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and coach a team of 80+ employees.
• Monitor operations to meet production, quality and customer-service standards.
• Manage shift patterns across breakfast, evenings and overnights.
• Drive sales, profitability and outstanding customer experience.
• Address customer queries and promote offerings.

Skills

Leadership

Customer service

People management

Problem solving

Communication

Job description

McDonald's United Kingdom is seeking a Shift Manager to lead a 80+ person team across multiple shifts, driving sales and ensuring top quality service. You will supervise daily operations, reallocate resources and resolve issues to keep the restaurant running smoothly.

The role requires managing weekends and bank holidays, with a focus on delivering an outstanding customer experience and strong team leadership in a fast-paced retail environment.