Shift Leader - Full Time - McDonald's Naas D/T

McDonald's United Kingdom; Leinster; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is seeking a Shift Manager to lead a 80+ person team across multiple shifts, driving sales and ensuring top quality service. You will supervise daily operations, reallocate resources and resolve issues to keep the restaurant running smoothly.

The role requires managing weekends and bank holidays, with a focus on delivering an outstanding customer experience and strong team leadership in a fast-paced retail environment.

Qualifications

• Experience leading teams in retail/hospitality or customer-focused environments.
• Ability to adapt to shift work including weekends and bank holidays.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and coach a team of 80+ employees.
• Monitor operations to meet production, quality and customer-service standards.
• Manage shift patterns across breakfast, evenings and overnights.
• Drive sales, profitability and outstanding customer experience.
• Address customer queries and promote offerings.

Skills

Leadership

Customer service

People management

Problem solving

Communication

Job description

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 80 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...