ServiceNow Platform Lead: Strategy & Governance

Primark

Dublin

On-site

EUR 110,000 - 150,000

Full time

4 days ago

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Job summary

Primark is seeking a Platform Manager to lead the strategic direction and ongoing optimisation of the ServiceNow platform in Ireland. You will govern, innovate and drive platform adoption across IT and business stakeholders while partnering with external partners.

You will guide platform strategy, oversee upgrades and ensure service stability, performance and security to deliver maximum business value. Strong leadership and stakeholder management are essential.

Qualifications

Extensive experience leading enterprise platforms, especially ServiceNow.
Strong knowledge of ITSM, CMDB, HRSD and related capabilities.
Proven ability to develop and execute platform strategies and roadmaps.

Responsibilities

Define and manage the ServiceNow platform strategy, roadmap and long‑term vision.
Lead the delivery of platform enhancements, upgrades and new capabilities.
Manage relationships with key business stakeholders to align platform priorities with organisational needs.
Ensure platform stability, performance, security and availability across all ServiceNow services.
Oversee third‑party vendors, service providers and platform‑related budgets.
Establish strong governance, risk management and compliance controls for the platform.
Lead, coach and develop platform and engineering teams to drive high performance.