Service Technician - Medical & Validation

Miele Australia Pty; Dublin; On-site; EUR 52,000 - 64,000; Full time

Benefits offered by this job

Product discounts

Lunch allowance

Flu vaccines

Eye tests

Financial advice

Recognition programs

Job summary

Miele Ireland is seeking a Field Service Technician to service and repair a range of medical and professional appliances across Ireland. You will diagnose faults, perform maintenance and installations in hospitals, labs and clinics, and travel as required.

Join a premium brand committed to excellence and continuous training. The role involves customer-facing work, on-call elements, and opportunities for career development within a supportive team.

Qualifications

• Proven field service experience with medical equipment.
• Knowledge of electrical safety and medical device standards.
• Willingness to travel across Ireland as needed.

Responsibilities

• Diagnose faults and perform servicing on washer disinfection and sterilisation equipment.
• Install and decommission professional appliances in commercial/medical settings.
• Maintain clear communication with customers and internal teams for service delivery.
• Support first-time fix rates with accurate van stock and parts control.
• Promote maintenance contracts and care products to customers.
• Keep up-to-date with product knowledge through training.

Skills

Diagnostic skills

Field service experience

Customer service

Communication

Learning mindset

Education

Medical device validation qualifications

Tools

Test equipment

Multimeter

Job description

About the Role

As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including laboratories, hospitals and medical facilities. From specialist laboratory equipment to critical medical devices, every day offers something different. We are looking for candidates with experience in Medical products and / or with Medical Validation, you will therefore need to demonstrate this experience to be considered. Working across the Republic of Ireland area, you will represent a globally recognised premium brand while delivering exceptional customer service and technical expertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may be required, so flexibility is important. At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being "Immer Besser" - forever better.

Your Responsibilities

• In close collaboration with customers and internal departments, carry out fault diagnostics, servicing, maintenance and repairs on washer disinfector and autoclave / steriliser appliances to a high technical standard
• In line with health, safety and gas safe regulations, complete the installation and decommissioning of professional appliances across commercial and medical environments
• Through every customer interaction, contribute to an exceptional service experience while always representing the Miele brand professionally
• In partnership with planners, managers and service partners, maintain clear communication to support efficient service delivery and resolve technical issues effectively
• By maintaining accurate van stock, spare parts control and daily administration, support strong first-time fix rates and operational efficiency
• Through customer engagement and product knowledge, promote Miele care products, accessories, service contracts and planned maintenance solutions
• By actively participating in technical training and development, maintain up-to-date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators

What We Are Looking For

• Strong diagnostic and fault-finding skills, including the ability to repair and maintain professional electrical appliances using relevant test equipment
• Proven experience working within a field service or technical customer service environment while delivering high standards of customer support
• Sound technical knowledge of Irish power supplies, wiring components and appliance systems, with the ability to identify and resolve technical issues effectively
• Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships
• A proactive approach to learning and development, including maintaining up-to-date product knowledge and completing technical training programmes
• Significant previous experience in working with medical decontamination devices including washer disinfectors and autoclave / sterilisers
• External qualifications (proof required) of the ability to carry out mandatory validation requirements on these devices

What We Offer

A salary of up to €55,000 per annum with on-target earnings potential of up to €64,166 plus a competitive benefits package.

• Extensive discounts on Miele products for yourself, family and friends
• Daily lunch allowance
• Winter flu vaccines and free eye tests
• Additional benefits including financial advice, recognition schemes and more

Additional Information

We have one full-time permanent positions to join our Miele Ireland team in the Republic of Ireland area. Candidates with experience in Medical products and / or with Medical Validation experience will only be considered for this role. We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive. For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming "forever better" which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-suited actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.