Service Technician

Culligan Water Ireland; Dublin; On-site; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Company van

23 days holiday + Bank Holidays

Company pension

Sick pay after probation

Perks at Work discounts

Employee assistance programme

Volunteering day

Career progression opportunities

Uniform and tablet

Job summary

Culligan Water Ireland is seeking a Service Technician to join our field-based team in Dublin. You will be responsible for sanitization, maintenance and servicing of water coolers and filtration systems at customer locations, ensuring hygiene and performance standards are met.

The role requires a full driving licence, independent work, and a commitment to excellent customer service. We offer a permanent, full-time position with a competitive salary (€32,000 per year) and a range of benefits

Qualifications

• Full and valid driving license is required.
• Experience in field service or maintenance is desirable, but training will be provided.
• Strong focus on cleanliness, quality and attention to detail.
• Experience diagnosing and resolving technical or mechanical issues.
• Excellent customer service and communication skills.
• Ability to work independently and manage a busy schedule.
• Experience in target-driven environments and achieving service KPIs.
• Good geographical knowledge of the local area.
• Strong interpersonal skills and a customer-first mindset.

Responsibilities

• Carrying out scheduled sanitization and disinfection of water coolers and drinking water systems.
• Performing preventative maintenance to keep equipment safe and operational.
• Installing, servicing and repairing water coolers and filtration systems.
• Replacing filters and consumables per service schedules.
• Diagnosing faults and implementing effective solutions.
• Completing digital service and sanitization records.
• Managing van stock and tools for daily activities.
• Delivering excellent customer service and representing Culligan professionally.
• Adhering to health, safety and hygiene procedures.

Skills

Driving license

Field service

Attention to detail

Diagnostics

Customer service

Independent work

KPIs

Geography knowledge

Interpersonal skills

Job description

Job title: Service Technician

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Field Based, Dublin

Salary: €32,000 per annum, paid monthly + annual tax free meal allowance of €4,000

At Culligan, we believe that cleaner, healthier water contributes to improving lives globally. Our Water Cooler Field Technicians play a key role in ensuring customers receive exceptional service through the delivery, installation, servicing, and maintenance of our water coolers and filtration systems.

In this field-based role, you'll be responsible for the sanitization, maintenance and servicing of water coolers and drinking water systems at customer locations. You'll help ensure our equipment meets the highest hygiene and performance standards while delivering an exceptional customer experience.

This is an excellent opportunity for someone who enjoys working independently, takes pride in high-quality workmanship and wants to build a career with a global leader in sustainable water solutions.

What You'll Be Doing:

• Carrying out scheduled sanitization and disinfection of water coolers and drinking water systems.
• Performing preventative maintenance to ensure equipment remains safe, hygienic and fully operational.
• Installing, servicing and repairing water coolers and filtration systems.
• Replacing filters and other consumable components in line with service schedules.
• Diagnosing faults and implementing effective solutions.
• Completing digital service and sanitization records using company systems.
• Managing van stock and maintaining the tools and materials required for daily activities.
• Delivering exceptional customer service and acting as a professional ambassador for Culligan.
• Working in line with all health, safety and hygiene procedures.

• Full and valid driving license with a maximum of 6 points (no disqualifying offences).
• Experience in a field service, maintenance, technical, hygiene or sanitization role is desirable, but training will be giving on full range of products.
• A strong focus on cleanliness, quality and attention to detail.
• Experience diagnosing and resolving technical or mechanical issues.
• Excellent customer service and communication skills.
• Ability to work independently and manage a busy schedule.
• Experience working in a target-driven environment and consistently achieving performance standards and service KPIs.
• Sound geographical knowledge of the local area and surrounding regions.
• Strong interpersonal skills and a customer-first mindset.

• Monday - Friday Days working pattern
• Uniform & Tablet
• Company van
• 23 days' holiday + Bank Holidays - increasing with long service
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression