Service Technician

Culligan Ireland; Portlaoise; On-site; EUR 28,800 - 35,200; Full time

Benefits offered by this job

Company van

23 days' holiday + Bank Holidays

Company Pension scheme

Uniform & Tablet

Sick Pay (after qualifying period)

Employee assistance programme

Discount program with Perks at Work

Volunteering Day

Career progression

Job summary

Culligan Ireland is seeking a Field Based Service Technician to install, service and maintain our water coolers and filtration systems across the Midlands. You will work independently delivering high-quality workmanship and outstanding customer service at client sites.

Responsibilities include sanitization, preventative maintenance, fault diagnosis and keeping accurate digital records. A full driving licence and strong attention to detail are essential.

Qualifications

• Full and valid driving licence with a maximum of 6 points (no disqualifying offences).
• Experience in field service, maintenance, technical, hygiene or sanitization roles is desirable; training provided on full range of products.
• Strong focus on cleanliness, quality and attention to detail.
• Experience diagnosing and resolving technical or mechanical issues.
• Excellent customer service and communication skills.
• Ability to work independently and manage a busy schedule.
• Experience in a target-driven environment and achieving KPIs.
• Good geographical knowledge of local area and surrounding regions.
• Strong interpersonal skills and a customer-first mindset.

Responsibilities

• Carrying out scheduled sanitization and disinfection of water coolers and drinking water systems.
• Performing preventative maintenance to ensure equipment is safe, hygienic and fully operational.
• Installing, servicing and repairing water coolers and filtration systems.
• Replacing filters and other consumable components in line with service schedules.
• Diagnosing faults and implementing effective solutions.
• Completing digital service and sanitization records using company systems.
• Managing van stock and maintaining tools and materials for daily activities.
• Delivering exceptional customer service and acting as a professional ambassador for Culligan.
• Working in line with all health, safety and hygiene procedures.

Skills

Driving Licence

Field service

Attention to detail

Customer service

Technical troubleshooting

Organisation

Job description

Job title: Service Technician

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Field Based, Midlands

Salary: €32,000 per annum, paid monthly + annual tax free meal allowance of €4,000

At Culligan, we believe that cleaner, healthier water contributes to improving lives globally. Our Water Cooler Field Technicians play a key role in ensuring customers receive exceptional service through the delivery, installation, servicing, and maintenance of our water coolers and filtration systems.

In this field-based role, you'll be responsible for the sanitization, maintenance and servicing of water coolers and drinking water systems at customer locations. You'll help ensure our equipment meets the highest hygiene and performance standards while delivering an exceptional customer experience.

This is an excellent opportunity for someone who enjoys working independently, takes pride in high-quality workmanship and wants to build a career with a global leader in sustainable water solutions.

What You'll Be Doing:

• Carrying out scheduled sanitization and disinfection of water coolers and drinking water systems
• Performing preventative maintenance to ensure equipment remains safe, hygienic and fully operational
• Installing, servicing and repairing water coolers and filtration systems
• Replacing filters and other consumable components in line with service schedules
• Diagnosing faults and implementing effective solutions
• Completing digital service and sanitization records using company systems
• Managing van stock and maintaining the tools and materials required for daily activities
• Delivering exceptional customer service and acting as a professional ambassador for Culligan
• Working in line with all health, safety and hygiene procedures

Requirements

• Full and valid driving license with a maximum of 6 points (no disqualifying offences)
• Experience in a field service, maintenance, technical, hygiene or sanitization role is desirable, but training will be giving on full range of products
• A strong focus on cleanliness, quality and attention to detail
• Experience diagnosing and resolving technical or mechanical issues
• Excellent customer service and communication skills
• Ability to work independently and manage a busy schedule
• Experience working in a target-driven environment and consistently achieving performance standards and service KPIs
• Sound geographical knowledge of the local area and surrounding regions
• Strong interpersonal skills and a customer-first mindset

Benefits

• Monday - Friday Days working pattern
• Uniform & Tablet
• Company van
• 23 days' holiday + Bank Holidays - increasing with long service
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression