Service Technical Trainer (Dublin)

Finning; Dublin; On-site; EUR 60,000 - 66,000; Full time

Benefits offered by this job

Annual bonus

Healthcare benefits

Company share scheme

5% pension (matched by company)

Life insurance

Laptop and phone

Flexible working options

Job summary

Finning (UK) Ltd is seeking a Service Technical Trainer to join the Learning and Development Team in Ireland/UK. You will create and deliver technical training for engineers, ensuring it aligns with CAT and Finning standards and safety culture.

You will lead curriculum development, plan training aligned with the Technician Career Development Programme, and utilise blended learning to maximise impact, while working with cross-functional teams to optimise attendance and outcomes.

Qualifications

• 5 years operating heavy plant or diesel generators experience preferred.
• Evidence of continuous professional development.
• Ability to build positive relationships with varied seniority levels.

Responsibilities

• Lead the delivery of the training calendar for technical training with Service and SMEs.
• Collaborate with Training Team to develop the Technical Training curriculum for engineers in UK & Ireland.
• Plan courses aligned with CAT Technician Career Development Programme (TCDP) and NPI requirements.
• Develop and deliver training for engineers and customers to CAT and Finning standards with safety focus.
• Utilise blended learning to maximise training opportunities for Finning staff.
• Ensure training aligns with current service specs and promotes inclusive customer service.
• Coordinate with coordinators to schedule courses and maximise attendance.

Skills

Project management

Training delivery

Excel

Word

PowerPoint

Accredited programmes

Mentoring

Facilitation

Adaptability

Initiative

Problem solving

Education

TAQA / Assessor award

Tools

MS Office

Job description

Company

Finning (UK) Ltd

Number of Openings

1

Worker Type

Permanent

Position Overview

Are you a natural leader? Do you have a passion for sharing your knowledge and thrive when watching others develop and grow? Do you have strong experience within Electric Power or Plant Maintenance Discipline? As The UK and Irelands CAT dealership, Finning Ireland are continuing to develop the strongest talent in the marketplace and are looking for a Service Technical Trainer to join our Learning and Development Team. As Service Technical Trainer your role will be to create & deliver technical training for our engineers

Job Description

Major Job Functions

• Support the delivery of the training calendar for technical training within Finning by working with Business Partner for Service and identified SMEs across the business.
• Work closely in conjunction with all Training Team Members to support the production of the Technical Training curriculum for engineers within Finning UK&I.
• Plan courses in line with Cat’s Technician Career Development Programme (TCDP) integrated with NPI and technical training requirements.
• Develop and deliver training programmes for engineers and customers, ensuring training is delivered to meet both CAT and Finning standards and specification and adopts a safety and customer service culture.
• Utilising blended learning techniques to maximise training opportunities for Finning employees.
• Ensuring that training is delivered to meet the current service specification and adopts a safe, inclusive and customer service culture.
• Work closely with co-ordinators to schedule courses and maximise attendance.

Benefits

• €60,000 - €66,000
• Annual Bonus
• Healthcare benefits (covering medical, optical, hearing, dentistry, physio)
• Access to company share scheme
• 5% pension (matched by company)
• life insurance
• Laptop and phone,
• Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, and length of service & recognition awards.

Specific Skills

• Good project management and planning/organisation skills
• Engaging training delivery style.
• Basic Excel Microsoft Office skills, intermediate Word and PowerPoint skills
• Ability to deliver accredited programmes
• Able to demonstrate mentoring and facilitation skills
• Flexibility and adaptability to a rapidly changing commercial environment
• Works on own initiative
• Motivated and dynamic self-starter
• Effective problem-solver

Knowledge

• Practical working knowledge of Caterpillar product range
• Appreciation of different learning methodologies
• Willingness to learn and develop professionally

Accountability

• Responsible for the day-to-day delivery of the Service technical training in the UK and Ireland under the direction of the Business Partner for Service.
• Ensure any training delivered adheres to relevant codes of practice and legislation, maintaining records of training and assessment as appropriate. Continuously assess and evaluate the effectiveness of training programmes, making improvements as appropriate.
• Provide guidance, direction and advice on technical training. Supervise all training courses to maintain safety of all involved and maximise learning.
• Maintain product knowledge on product responsibilities.
• Keeping training courses current with products, procedures, tooling and training aids.
• Maintain Service Training workshops to meet requirements of SHEQ and contamination control.
• Ensure positive feedback and high satisfaction ratings from course delegates.

Education And Experience

Essential

• 5 years Working on heavy plant or diesel generators
• Evidence of continuous professional development
• Ability to build and maintain positive relationships and engage with a wide range of individuals with varying levels of seniority

Desirable

• Relevant qualification in training delivery or learning and development. Certified training qualification (TAQA, A1, Assessor award) or equivalent.
• Experience of CAT product range
• Coaching or Mentoring certificate.
• Experience of vocational learning provision