Customer Service Controller

Finning International; Dublin; On-site; EUR 60,000 - 70,000; Full time

Benefits offered by this job

Annual bonus €60,000–€70,000

25 days holiday + bank holidays

Pension up to 7% + share scheme

Healthcare benefits

Discounts platform + wellbeing support

Family-friendly policies and enhanced/

Job summary

Finning (Ireland) Ltd is seeking a Technical Service Controller to coordinate a team of engineers, plan resources, and ensure high-quality service. You will interpret technical issues, define required works, and prioritise jobs to meet deadlines while mentoring the team and upholding service standards.

You will leverage a background in plant, agricultural, or HGV engineering and collaborate across a control team to maintain strong customer communication and efficient operations.

Qualifications

• Background in construction plant, agricultural, or HGV engineering.
• Gas & Diesel Engine product knowledge.
• Good knowledge of mobile and fixed equipment components and systems.
• Understanding of warranty and commissioning processes.
• Strong planning, organisation, and communication skills.
• Ability to interpret technical issues and support non-technical teams.
• Good IT skills (Microsoft Office).

Responsibilities

• Manage and schedule engineering work to maximise productivity.
• Assess and prioritise customer requests, allocating appropriate resources.
• Monitor job progress, ensuring timely completion and accurate system updates.
• Open/close work orders and support billing accuracy.
• Lead, coach, and support a team of engineers (4–8).
• Maintain strong customer communication and service standards.

Skills

Engineering background

Gas & Diesel engine knowledge

Mobile equipment knowledge

Warranty & commissioning understanding

Planning & communication

IT skills

Experience in similar role

Education

Foundation engineering qualification

C&G/NVQ Apprenticeship

Tools

Microsoft Office

Job description

Company

Finning (Ireland) Ltd

Number of Openings

1

Worker Type

Permanent

Position Overview

As a Technical Service Controller, you will coordinate a team of engineers to deliver efficient, high-quality service and a strong customer experience. You’ll plan and allocate resources, manage work progress, and ensure jobs are completed on time and to standard. Using your background in plant, agricultural, or HGV engineering, you’ll act as the technical link between engineers and the control team—interpreting issues defining required works, and ensuring jobs are scoped, prioritised, and completed to a high standard. You’ll also mentor engineers, monitor performance, and ensure service processes are followed.

Job Description

About Us

Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

What We Offer

• €60,000 - €70,000 annual bonus
• 25 days holiday + bank holidays (option to buy more)
• Pension up to 7% + share scheme
• Healthcare benefits (medical, dental, optical)
• Discounts platform + wellbeing support
• Customer Service Controller – Technical Family-friendly policies and enhanced parental leave

Key Responsibilities

• Manage and schedule engineering work to maximise productivity
• Assess and prioritise customer requests, allocating appropriate resources
• Monitor job progress, ensuring timely completion and accurate system updates
• Open/close work orders and support billing accuracy
• Lead, coach, and support a team of engineers (4–8)
• Maintain strong customer communication and service standards

Requirements

• Background in construction plant, agricultural, or HGV engineering
• Gas & Diesel Engine product knowledge
• Good knowledge of mobile and fixed equipment components and systems
• Understanding of warranty and commissioning processesStrong planning, organisation, and communication skills
• Ability to interpret technical issues and support non-technical teams
• Good IT skills (Microsoft Office)
• Experience in a similar role (desirable)

Education and Experience

• Foundational Engineering understanding and qualification
• Minimum of 3 years’ experience in a technical or mechanical engineering role (C&G / NVQ Apprenticeship)
• Previous experience in a similar role within similar industry environment desirable

Hours

41.5.

Flexible working pattern

between 7am – 6pm weekdays, with a potential for Saturday if required

Direct responsibility

planning, organising and despatching approx.

Working Environment

Office based. At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round

Equal Opportunity Statement

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.