Service Team Lead — Flexible WFH, On-Site in Kerry

Independent Search Solutions Ltd; Ireland; Hybrid; EUR 45,000 - 68,000; Full time

Benefits offered by this job

Profit sharing

Pension 5%

Life Cover

25 days leave

Mileage allowance

Sports & social club

Job summary

Independent Search Solutions Ltd is recruiting a Service Manager to lead a team of service engineers and coordinators in West Kerry, Ireland. The role involves 2–3 days on-site weekly with flexible work-from-home options and travel to client sites across Ireland.

You will drive customer support, service delivery, and revenue opportunities while coordinating with the Technical Lead to maintain service quality and compliance.

Qualifications

• 5–8 years in a similar service/support management role.
• Proven people management and leadership experience.
• Ability to analyse data and make strategic decisions.
• Proficiency with CRM/ERP software and MS Office.

Responsibilities

• Lead and manage the Service Teams to deliver high-quality customer service.
• Build and maintain strong relationships with key clients and understand their needs.
• Monitor performance, ensure targets are met, and drive service improvements.
• Oversee recruitment, training and mentoring of staff.
• Collaborate with Technical Lead to ensure service quality and compliance.

Skills

Team Leadership

CRM

Customer Support

Service Management

Data Analysis

Microsoft Office

ERP software

Travel willingness

Education

Third level Degree

Tools

CRM/ERP software

Microsoft Office Suite

Job description

Independent Search Solutions Ltd is recruiting a Service Manager to lead a team of service engineers and coordinators in West Kerry, Ireland. The role involves 2–3 days on-site weekly with flexible work-from-home options and travel to client sites across Ireland.

You will drive customer support, service delivery, and revenue opportunities while coordinating with the Technical Lead to maintain service quality and compliance.