Service Manager, Stanhope Green, Dublin

Focus Ireland; Dublin; On-site; EUR 60,000 - 75,000; Full time

Job summary

Focus Ireland in Dublin is seeking a dynamic leader to manage three housing projects, including Long Term Housing, Outlook Programme, and HSE Stepdown services. You will supervise teams, ensure high-quality service delivery, and coordinate with external partners to prevent homelessness.

The role requires a third-level qualification in social care or related field, CORU registration, and at least 3 years of service management experience. A full clean driving licence is desirable.

Qualifications

• A degree in social care or related field, CORU registration preferred.
• Proven leadership and service management experience.
• Strong needs assessment, care planning, and housing experience.
• Commitment to working with families and young people.
• Excellent communication and stakeholder engagement skills.
• Experience in service planning and development.
• Valid full driving licence.

Responsibilities

• Lead and supervise Housing Services, Tenancy and Community Sustainment Services, Women’s Stepdown and Stepdown Services.
• Provide regular supervision, performance management, and staff development.
• Ensure policy compliance, data integrity, and reporting.
• Monitor budgets and allocate resources to meet service needs.
• Coordinate referrals and assign case workers to match needs.
• Maintain strong relationships with external agencies and stakeholders.
• Prepare monthly project reports and contribute to reviews.
• Participate in on-call service and related activities.

Skills

Leadership

Team management

Communication

Partnership working

Service planning

Driver’s licence

Education

Third-level qualification in social care

CORU registered social care worker

Job description

Contract: Full Time, Permanent The purpose of this role is to manager 3 projects including Long Term Housing, Outlook Programme the HSE Stepdown service. The Stanhope Green community is an integral part of the DRHE's LTSA network providing wrap around support to vulnerable adults exiting homelessness, particularly those with health support needs is part of our wider hub of housing services nationally.

Location: Dublin Contract: Full Time, Permanent The purpose of this role is to manager 3 projects including Long Term Housing, Outlook Programme the HSE Stepdown service. The Stanhope Green community is an integral part of the DRHE's LTSA network providing wrap around support to vulnerable adults exiting homelessness, particularly those with health support needs is part of our wider hub of housing services nationally.

Long Term Housing: Provides long term homes alongside onsite wrap around support for single adults and families who have experiences homelessness.

Women's Outlook Programme: This services is a is a highly successful and unique programme in partnership with the IPS and probation services.

Stepdown Service: In partnership with the HSE the service works with adults in recovery with the goal to move people out of homelessness in addition to their specialist functions.

What You Will Do

• Work within the framework, values, and objectives of Focus Ireland, under the guidance and supervision of the Line Manager.
• Provide leadership, direction, and support to teams delivering Housing Services, Tenancy and Community Sustainment Services, Women's Stepdown Services, and Stepdown Services.
• Deliver regular supervision, performance management, and staff support, while promoting ongoing training, development, and best practice.
• Ensure compliance with all organisational policies and procedures, including child protection, complaints, confidentiality, health and safety, housing, and human resources policies.
• Monitor, review, and update policies and procedures regularly to ensure effective and high-quality service delivery.
• Keep the Line Manager informed of emerging trends, patterns, legislative changes, and service developments, and remain flexible to future organisational changes.
• Manage day-to-day project budgets and regularly identify and communicate budget requirements to the Line Manager.
• Coordinate referrals to services and allocate case workers appropriately to meet service needs.
• Ensure accurate record-keeping, data collection, statistical reporting, and the timely updating of databases by all staff.
• Develop and maintain effective working relationships with relevant external agencies and stakeholders.
• Participate in regular supervision with the Line Manager, attend relevant training, and contribute to Team, Project, and Agency meetings.
• Prepare monthly project reports, participate in project reviews and evaluations, and implement improvements arising from these processes.
• Participate in the on-call service, monitor its effectiveness, contribute to its development, and undertake any other duties assigned by the Line Manager or Director.

What you will need

• A Third Level qualification at degree level in the area of social care i.e. youth work, social studies, addiction, psychology, etc and/or be a CORU registered Social Care Worker
• Minimum 3 years experience in service management
• Extensive experience of needs assessment, support planning, case management and housing.
• Be committed to work in partnership with parents/guardians and children.
• Excellent communication skills.
• Experience of service planning and development.
• Full clean drivers licence.

Focus Ireland is an equal opportunities employer #FI1