Service Manager

Sigmar Recruitment; Wexford; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Sigmar Recruitment is seeking a Solar Service Manager to oversee the day-to-day operation of the Solar Service Department in a hybrid Enniscorthy role. You will lead the Service Technician team, manage service requests from triage to completion and act as the primary customer contact, ensuring safety and quality standards.

You will drive KPI reporting, quality audits, and improvements while supporting new revenue streams through proactive O&M services.

Qualifications

• Two years' experience managing field service operations.
• Experience in scheduling/ coordinating service teams.
• Strong communication and customer relationship skills.
• Experience with service management software (Zoho Desk) is beneficial.

Responsabilités

• Manage and schedule the Service Technician team to ensure efficient service delivery and rapid customer response.
• Oversee service requests from initial triage through to completion, prioritising emergencies and minimising backlogs.
• Act as the main customer contact, providing technical support and regular service updates.
• Coordinate quality audits, O&M appointments, equipment, spare parts and subcontractors.
• Lead, coach and support technicians, including assistance with technical fault diagnosis.
• Monitor service performance, develop KPIs and report on departmental results.
• Identify recurring issues and implement process improvements, automation and proactive maintenance initiatives.
• Support the growth of new revenue streams through proactive servicing and O&M services.
• Maintain high standards of health and safety, compliance and service documentation.

Connaissances

Team leadership

Field service coordination

Customer relationship management

Problem solving under pressure

KPI analysis

Leadership and people management

Warranty management understanding

Outils

Zoho Desk

Description du poste

About Your New Employer

Join a growing organisation operating in the renewable energy sector, where you will have a key role in shaping and developing the Solar Service Department.

This is an excellent opportunity to:

• Lead a close-knit team of two Service Technicians.
• Take ownership of the daily operation and performance of the service function.
• Help develop proactive servicing and Operations & Maintenance initiatives.
• Improve customer satisfaction, operational efficiency and service delivery.
• Work in a flexible hybrid environment based in Enniscorthy, Co. Wexford.

About Your New Job

As Solar Service Manager, you will be responsible for the day-to-day operation of the Solar Service Department. You will ensure that maintenance, fault-finding, warranty and service work is delivered safely, efficiently and to a consistently high standard.

Your responsibilities will include:

• Manage and schedule the Service Technician team to ensure efficient service delivery and rapid customer response.
• Oversee service requests from initial triage through to completion, prioritising emergencies and minimising backlogs.
• Act as the main customer contact, providing technical support and regular service updates.
• Coordinate quality audits, O&M appointments, equipment, spare parts and subcontractors.
• Lead, coach and support technicians, including assistance with technical fault diagnosis.
• Monitor service performance, develop KPIs and report on departmental results.
• Identify recurring issues and implement process improvements, automation and proactive maintenance initiatives.
• Support the growth of new revenue streams through proactive servicing and O&M services.
• Maintain high standards of health and safety, compliance and service documentation.

What Skills You Need

To apply, you will need:

• At least two years’ Experience managing, scheduling or coordinating field service operations is essential.
• Strong planning, organisational and prioritisation skills.
• Excellent communication and customer relationship management abilities.
• Effective problem-solving and decision-making skills, especially under pressure.
• Experience using service management software, such as Zoho Desk.
• Analytical, KPI-focused and commercially aware.
• Strong leadership and people-management skills.
• Understanding of warranty management and service contracts.

Experience in solar PV, electrical, renewable energy or building services would be desirable, as would a solid understanding of fault-finding and maintenance principles.

Interview Process

The interview process consists of two rounds.