Service Manager

Positive Futures; Baltinoran; On-site; EUR 50,000 - 70,000; Full time

Job summary

Positive Futures is seeking a Service Manager to lead a high-quality, person-centred service and to drive excellence in outcomes for people supported.

You will lead a values-driven team, ensure HIQA/HSE compliance, manage budgets, and develop services in partnership with families and stakeholders. This role offers an opportunity to influence practice and advocate for supported individuals in the community.

Qualifications

• Minimum of 3 years in operational management including supervision.
• Accredited qualifications in social care and health/social care management.
• Full valid driving licence with access to a car.

Responsibilities

• Lead and develop a motivated, values-driven team aligned with Positive Futures' vision.
• Ensure services are safely staffed, effectively managed and delivered within budget.
• Promote a culture of inclusion, innovation, expertise and tenacity across the service.
• Ensure compliance with HIQA, HSE, Health & Safety requirements and all relevant legislation.
• Monitor service quality and lead continuous improvement initiatives.

Skills

Staff supervision

Financial management

Operational management

Education

Social care qualification

Health and social care management qualification

Job description

Service Manager

Additional Information:

Interviews for this role are scheduled to take place on Monday 23rd November and Tuesday 24th November.

Candidates selected for interview will be invited to attend on one of these dates.

Be the Leader Who Helps Create Positive Futures

At Positive Futures, we are positive about people. Every day, we support people with learning disabilities, autism and acquired brain injury to live full, meaningful lives of their choosing. Our people are at the heart of everything we do, and we're looking for an exceptional Service Manager who shares our vision and values. This is more than a management role. It's an opportunity to lead with purpose, inspire others, and create opportunities that enable people to thrive.

As a Service Manager, you will lead and develop a high-quality, person-centred service that supports people to achieve their goals, realise their aspirations and live valued lives within their communities. You'll provide strong leadership to your team, champion best practice, and ensure everyone receives the exceptional support they deserve.

You'll embody our POSITIVE values every day:

• People First by placing the people we support at the centre of every decision

• Opportunities by helping individuals achieve their ambitions and reach their potential

• Innovation by embracing creative approaches and continuous improvement

• Inclusion by building strong, supportive and respectful relationships

• Tenacious by overcoming challenges and making the impossible possible

• Expertise by striving for excellence in everything you do

About the role

As a Service Manager, you will lead a high-quality, person-centred service where People First is more than a value, it's at the heart of everything we do. You will inspire your team, drive excellence, and create opportunities for people to live full and meaningful lives.

Key Responsibilities

• Lead and develop a motivated, values-driven team, ensuring Positive Futures' vision and values are reflected in everyday practice.

• Ensure services are safely staffed, effectively managed and delivered within budget.

• Promote a culture of Inclusion, Innovation, Expertise, Opportunities and Tenacity across the service.

• Ensure compliance with HIQA, HSE, Health & Safety requirements and all relevant legislation, regulations and organisational policies.

• Monitor service quality, lead continuous improvement initiatives and oversee Quality Improvement Plans.

• Manage risk effectively, maintaining robust systems and service risk registers.

• Work collaboratively with the HSE, multidisciplinary teams, families and stakeholders to support service development and growth.

• Oversee person-centred assessments, support plans and portfolios that enable people to live as independently as possible.

• Support the development of efficient service systems, resources and operational processes.

What Success Looks Like

You’ll create an environment where people are supported to achieve their goals, staff feel valued and empowered, quality standards are consistently exceeded, and Positive Futures continues to make a meaningful difference in people’s lives every day.

We are an equal opportunity employer and welcome applications from all sections of the community regardless of religious belief; political opinion; sex; sexual orientation; marital or civil partnership status; racial group; age; disability

About the company

We are Positive Futures, a leading charity based in Northern Ireland dedicated to supporting children, young people and adults with a learning disability, acquired brain injury or autism, and their families. Since 1995, we’ve been driven by the belief that everyone has a role to play, and that disability should not prevent full and active participation in society.

Required Criteria

• A minimum of 3 years’ relevant experience in an operational management capacity, which must include the supervision of staff / volunteers and financial management
• Hold an accredited qualification in social care, allied health or related field, registered with the appropriate professional body.
• Hold an accredited qualification in health or social care management.
• Full valid Irish/UK/EU driving licence with access to a car insured for business purposes.