Service Maintenence Administrator

Hollybank Trustees Ltd; Naas; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Laptop or desktop provided

Work mobile phone provided

Flexible working options

Job summary

EPS Group in Naas, Co. Kildare, is seeking a Service and Maintenance Administrator. The role reports to the Service Manager and is a permanent, full-time position based on site in Naas.

You will support day-to-day administration, coordinate service jobs, invoices, and maintain service contract documentation while liaising with customers and suppliers. Proficiency in MS Word, Excel, and Teams is expected, with ERP experience (SAP/IFS) highly regarded.

Qualifications

• Experience in Accounts / Bookkeeping and ERP software.
• ERP software training would be considered for the right candidate.
• Experience with service agreements or maintenance contracts is desirable but not essential.
• Proficient in MS Word, Excel, and Teams.
• Strong organisational and time management skills.

Responsibilities

• Provide day-to-day administrative support to the Service and Maintenance department.
• Coordinate service jobs, repairs, and engineer schedules.
• Log and allocate incoming service requests and maintain records.
• Liaise with customers, suppliers and internal teams for smooth workflow.
• Prepare job sheets, service reports, invoices and related documentation.

Skills

Accounts / Bookkeeping

ERP software

MS Word

Excel

Teams

Tools

SAP

IFS

Job description

Location: On site / Naas, Co. Kildare, Ireland
job type: Permanent / Full-time
Sector and subsector: Business Support | Administration
Salary: Negotiable salary

Job Description – Service and Maintenance Administrator

Job Title: Service and Maintenance Administrator, EPS

Reporting to: Service Manager

This is a permanent, full-time role.

Responsibilities to include;

• To provide day-to-day administrative support to the Service and Maintenance department
• To assist in coordinating service jobs, repairs, and engineer schedules
• Manage incoming service requests and ensure timely logging and allocation
• Liaise with customers, suppliers, and internal teams to ensure smooth workflow
• Prepare job sheets, service reports, purchase orders, and related documentation
• Prepare, process, and issue invoices for service jobs, repairs, and callouts
• Ensure all billable works are captured accurately and invoiced promptly
• Review engineer reports, job sheets, and purchase orders to verify chargeable items
• Liaise with customers regarding invoice queries, PO numbers, and supporting documentation
• Work closely with the finance team to support credit control and resolve discrepancies
• Liaise with suppliers to ensure the prompt delivery of parts.
• Maintaining the service contracts and service management / scheduling systems.
• Maintain accurate records, databases, and tracking systems
• Support compliance, health & safety, and quality documentation processes
• Contribute to continuous improvement initiatives within the department

Additional responsibilities to include;

• Carry out other relevant administration tasks as required from time to time by the business.
• As you are part of a Service and Maintenance team you are required to support other areas of the department when the need arises i.e. when colleagues are on leave or absent from work.

Main Requirements / profile:

Preference will be given to those with experience in Accounts / Bookkeeping and or ERP software (SAP or IFS).ERP software training would be considered for the right candidate.

Previous experience working with service agreements or maintenance contracts is desirable but not essential. Candidates should have the ability to understand service documentation and provide high-level administrative support for service contract administration and customer queries.

Proficient in MS Word, Excel, and Teams.

You will have excellent organisational abilities, communication skills and strong time management skills.You will be flexible and willing to work to tight deadlines when required.You will have a keen eye for detail, ensuring accuracy in all areas of your work.

Compensation Package:

Competitive salary and benefits package

Opportunities for professional development and career growth

A collaborative and supportive work environment

Laptop or desktop and work mobile phone provided

Flexible working options, dependent on location and role requirements

See company website for more information on the benefits of working in EPS Group

Equal Opportunity Statement - EPS Group is an equal opportunities employer.

Company Profile

Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Northern Europe.

We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and ground breaking technologies to Ireland and working to improve the country's water infrastructure.

Our vision is to be the best and most rewarding place to work for our teams, to be our customer’s outstanding partner of choice and we are committed to being a Net Zero, sustainable business.