Area Service Coordinator

Hollybank Trustees Ltd; Mallow; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Laptop or mobile phone provided

Flexible working options

Career development opportunities

Job summary

EPS Group is seeking an Area Service Coordinator to join the Service & Repair Team in the Cork region. The role focuses on coordinating day-to-day services for site-based teams to deliver mechanical, electrical and ICA service and maintenance to clients in the Cork region.

Key duties include customer communication, team coordination, scheduling, reporting and supplier liaison, with a focus on efficient service delivery and strong stakeholder relationships.

Qualifications

• Experience in a similar service industry role is advantageous (3–5 years).
• A full clean driving license is required.

Responsibilities

• Customer communication: manage customer needs from initial contact to tailored service plan.
• Team coordination: liaise with service teams to arrange jobs and parts availability.
• Maintenance management: oversee preventative and reactive maintenance programs.
• Scheduling: plan weekly service crew schedules with coordinators.
• Client liaison: work with customer engineering teams and ensure timely invoicing.
• Reporting: communicate service reports and propose follow-ups.
• Internal coordination: coordinate with departments for new plant repairs.
• Supplier liaison: procure replacement parts.
• Emergency response: prioritise emergencies and adjust schedules.
• Site visits: conduct site visits to assess needs and plan delivery.

Skills

Driving licence

Team coordination

Tools

Service management software

Job description

Location: On site / Mallow, Co. Cork, Ireland
job type: Permanent / Full-time
Sector and subsector: Engineering | General
Salary: Competitive salary

About the Role:

Due to continued and sustained growth, EPS Group is seeking anArea Service Coordinatorto join our Service & Repair Team based in the Cork Region. As a complete end-to-end solutions provider, EPS Group is involved in the design, build, operation, and maintenance of water and wastewater assets and infrastructure across municipal (Local Authority) and industrial (Food and Beverage/Dairy/Pharmaceutical) markets.

This role, based at our head office in Mallow, involves coordinating day-to-day services for site-based teams to deliver comprehensive mechanical, electrical and ICA service and maintenance to our clients in the Cork region.

Key Responsibilities:

• Customer Communication:Manage customer needs from initial contact to developing and successfully rolling out a tailored service plan.
• Team Coordination:Liaise with EPS service teams to ensure efficient job arrangements and availability of correct parts prior to service works.
• Maintenance Management:Oversee both preventative and reactive maintenance programs for key customers, including relevant tendering applications.
• Scheduling:Coordinate and plan weekly schedules for service crews in collaboration with the wider team of coordinators.
• Client Liaison:Work with customer engineering teams, review service work report sheets and ensure timely invoicing in line with payment terms.
• Reporting:Communicate service reports to customers and issue proposals and recommendations for follow-up actions.
• Internal Coordination:Collaborate with internal departments to ensure all requirements for new plant and equipment repairs are assigned to jobs in conjunction with the workshop supervisor.
• Supplier Liaison:Procure correct replacement parts from suppliers.
• Emergency Response:Prioritise emergency calls and adjust work schedules accordingly while demonstrating flexibility.
• Site Visits:Conduct periodic site visits to establish customer needs and develop service delivery plans.

Key Competencies and Skills:

• Technical Proficiency:Strong technical and analytical skills with an understanding of water and wastewater treatment processes.
• Service Management:Proven ability to coordinate and manage a computerised Service Management System.
• Adaptability:Ability to adapt to rapidly changing circumstances and handle emergency callouts, adjusting work schedules as needed.
• Problem-Solving:Experience in fault finding and problem-solving in collaboration with on-site team members.
• Commercial Awareness:Strong commercial awareness to drive departmental growth and build robust customer relationships.
• Experience:3-5 years of experience in a similar service industry role is advantageous.

Qualifications:

• Experience:3-5 years of experience in a similar service industry role is advantageous.
• A full cleandriving license

Compensation Package:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and supportive work environment
• Laptop or desktop and work mobile phone provided
• Flexible working options, dependent on location and role requirements
• See company website for more information on the many benefits to working in EPS Group

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EqualOpportunityStatement-EPSGroupisanequalopportunitiesemployer.

Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Europe.

We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and groundbreaking technologies to Ireland and working to improve the country's water infrastructure.

Our vision is to be the best and most rewarding place to work for our teams, to be our customer’s outstanding partner of choice and we are committed to being a Net Zero, sustainable business.