Service Desk Engineer: Remote & Onsite IT Support

Mediahuis IRL; Dublin; Hybrid; EUR 32,000 - 52,000; Full time

Job summary

Mediahuis IRL is seeking an enthusiastic Service Desk Engineer to deliver high-quality first-line IT support to colleagues. You will troubleshoot issues, log requests, and ensure end-user satisfaction while supporting staff both remotely and onsite.

You will handle desk-side support, hardware/software installations, and routine maintenance, with an on-call rotation every four weeks. Strong communication and customer service skills are essential to succeed in this role.

Qualifications

• Strong customer service mindset.
• Excellent troubleshooting and problem solving.
• Clear written and verbal communication.
• Ability to follow defined processes and document actions.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide first-line technical support via phone, email, or ticketing system for hardware, software, network, and system-related issues.
• Record, classify, and prioritise support requests using the company’s Service Management system.
• Troubleshoot, diagnose, and resolve a wide range of IT-related issues, escalating when necessary.
• Provide on-site hands-on support for end users and devices.
• Participate in on-call rotation and respond to urgent requests outside normal hours.
• Maintain positive relationships with end users and stakeholders and communicate clearly on ticket status.
• Assist with asset management and inventory logging of IT equipment and software.

Skills

Customer service

Troubleshooting

Communication

Teamwork

IT literacy

Job description

Mediahuis IRL is seeking an enthusiastic Service Desk Engineer to deliver high-quality first-line IT support to colleagues. You will troubleshoot issues, log requests, and ensure end-user satisfaction while supporting staff both remotely and onsite.

You will handle desk-side support, hardware/software installations, and routine maintenance, with an on-call rotation every four weeks. Strong communication and customer service skills are essential to succeed in this role.