Service Delivery Leader: Drive Customer Success & Team Growth

Adecco Portugal; Munster; On-site; EUR 65,000 - 90,000; Full time

Job summary

Adecco Portugal, operating in Ireland's Munster region, seeks a Service Manager to lead and optimise service teams and client engagements. The role focuses on strategy, performance, and ensuring leveraged improvements across service delivery and client satisfaction.

The candidate will collaborate with the Technical Lead to maintain service quality and compliance while driving growth and efficiency in an SME environment.

Qualifications

• Qualification in business or related field.
• Experience leading a services business.
• Strong leadership experience managing and developing a team.
• Strong customer focus.
• Good business acumen.
• Ability to analyse data and make strategic decisions.
• Proficiency in CRM/ERP software and Microsoft Office Suite.
• High level of integrity and professionalism.
• Ability to work on own initiative and as part of a team.
• Excellent communication, negotiation and interpersonal skills.
• Flexibility and adaptability are essential.

Responsibilities

• Management of the Service Team.
• Responsible for maintaining high-performance levels of service-related processes and the ability to implement improvements where necessary.
• Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
• Responsible for Service delivery performance, meeting customer expectations and driving future demand.
• Responsible for delivery of Service improvements, ensuring that actions are implemented on time and within budget.
• Leading people management, including staff recruitment and retention, performance appraisals, training and mentoring.
• Any other duties as may be required.

Skills

Leadership

Team Management

Customer Focus

Data Analysis

CRM/ERP

Communication

Strategic Thinking

Negotiation

Interpersonal Skills

Adaptability

Education

Business degree

Experience in services business

Tools

CRM software

Microsoft Office

Job description

Adecco Portugal, operating in Ireland's Munster region, seeks a Service Manager to lead and optimise service teams and client engagements. The role focuses on strategy, performance, and ensuring leveraged improvements across service delivery and client satisfaction.

The candidate will collaborate with the Technical Lead to maintain service quality and compliance while driving growth and efficiency in an SME environment.