Service Delivery Coordinator

Cpl Group; Munster; On-site; EUR 40,000 - 60,000; Full time

Job summary

Cpl Group is seeking an experienced Recruitment/HR professional to manage the full talent acquisition cycle in a MSP/RPO environment. You will support hiring managers across multiple departments and ensure timely, compliant staffing.

This role emphasizes strong communication, organisation, and proactive pipeline development. You will handle candidate journeys, interviews, references, and onboarding, using MS Office and Salesforce where applicable.

Qualifications

• Minimum of 2 years’ experience in recruitment, HR or MSP/RPO.
• Strong stakeholder engagement and communication skills.
• Autonomous, innovative and solution oriented.
• Structured, with strong reporting and organisational abilities.
• Ability to prioritise across multiple stakeholders in a high-volume environment.
• Proficient in MS Word, Excel, PowerPoint; familiarity with Teams and OneNote; Salesforce beneficial.

Responsibilities

• Lead end-to-end recruitment processes including administration and candidate journey.
• Advertise roles and screen candidates to shortlist high-calibre fits.
• Arrange and coordinate interviews with stakeholders.
• Provide guidance to candidates through the recruitment process.
• Maintain pipeline through multiple sourcing channels.
• Support with onboarding, compliance and reporting.
• Create presentations and materials for clients.

Skills

Recruitment experience

Stakeholder engagement

Autonomy

Organisation

Prioritisation

MS Office

Tools

Salesforce

Job description

Key Responsibilities

• Recruitment
  • Ensure full TA cycle is adhered to
  • Recruitment Administration
  • Assist in full candidate journey
  • Advertising roles
  • Initial candidate screening
  • Advising and guiding candidates through the process
  • Arranging interviews
  • Reference checks, medicals, uniforms, and ad hoc requests as needed.
  • Support candidates through the recruitment process including aftercare assistance
  • Consistently grow the candidate pipeline, filling it with high calibre candidates through multiple sourcing channels
• Administrative Support Responsibilities
  • Develop and maintain strong working relationships with hiring manager in a variety of departments.
  • Perform work in accordance with the designated KPI’s and SLA’s
  • Support candidates through the recruitment process including aftercare assistance
  • Conducting Cpl induction and completion of Manual Handling training (training provided)
  • Completion of system set up for all new hires
  • Support employees on any HR issues or queries they may have and facilitating actions to resolve these in a timely manner.
  • Supporting administration around agency and contractor’s compliance
  • Maintaining of monthly and quarterly reporting for Finance, EHS, HR (recruitment+ attrition) for both client and Cpl.
  • Participate in the development of presentations and relevant material for clients.
  • Supporting with Disciplinary and Grievances ensuring accurate and timely resolution and documentation of concerns or issues
  • AOB/ escalations or adhoc requests from the site

Skills/experience/competencies required:

• Minimum of 2 years’ experience recruitment, HR or experience within a Managed Service (MSP/RPO)
• Excellent stakeholder engagement skills and communicating effectively.
• Autonomous, innovative and solution focused.
• Strong organisational and reporting skills.
• Ability to prioritize work from multiple stakeholders in a high volume, dynamic environment.
• Proficiency in MS Office Products, particularly, Word, Excel & PowerPoint. Familiarisation with Teams, One Note beneficial and Salesforce beneficial