Senior TFM Key Account Manager – Dublin & Multi-Site

Grosvenor; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Grosvenor Services in Dublin is seeking an experienced TFM Key Account Manager to manage a portfolio of client contracts across Leinster. This hands-on, client-facing role focuses on hard and soft services, day-to-day operations, subcontractor oversight and onsite team support.

You will drive service delivery, client relationships, contract performance and commercial management across your portfolio, ensuring contract obligations and service standards are met.

Qualifications

• Minimum of five years’ experience in soft services or multi-site FM.
• Proven experience managing client relationships and onsite teams.
• Strong organisational, communication and reporting skills.
• Commercial awareness including budgets and contract performance.
• Full driving licence and ability to travel between Dublin client sites.
• Experience in a TFM environment.
• Familiarity with CAFM/CMMS systems and client portals.
• IOSH or equivalent health and safety training.

Responsibilities

• Oversee day-to-day operations across client sites, hard and soft services.
• Lead onsite supervisors and teams, ensuring staffing and coverage.
• Conduct site visits, inspections, and service reviews.
• Prepare monthly client updates and Quarterly Business Reviews.
• Manage contract budgets, costs and profitability with Head of TFM.
• Coordinate quotations, purchase orders and variations.
• Oversee subcontractors to meet contractual standards.
• Drive continuous improvement and use of digital reporting tools.

Skills

Client relationship management

Contract management

Team leadership

Communication

Reporting

Commercial awareness

Driving licence

Tools

CAFM/CMMS

Job description

Grosvenor Services in Dublin is seeking an experienced TFM Key Account Manager to manage a portfolio of client contracts across Leinster. This hands-on, client-facing role focuses on hard and soft services, day-to-day operations, subcontractor oversight and onsite team support.

You will drive service delivery, client relationships, contract performance and commercial management across your portfolio, ensuring contract obligations and service standards are met.