Senior Technical Writer

PSD Group; Letterkenny; Hybrid; EUR 83,000 - 120,000; Full time

Job summary

PSD Group seeks an experienced Senior Technical Writer to join on a 6-month contract in Letterkenny (Hybrid). You will create, maintain, and optimize user-centric documentation for external and internal audiences, including user guides, manuals, online help, and system documentation.

You will collaborate with product owners and SMEs to deliver clear content aligned with user needs and business goals, supporting product implementations and major system enhancements. Availability ASAP.

Qualifications

• Bachelor’s degree in Technical Writing, English, Communications, or related field.
• 7+ years of experience in technical writing and documentation for software products and services.
• Strong written and verbal communication skills.
• Excellent organizational and project management skills.
• Strong attention to detail and ability to work independently and in a team environment.
• Experience with documentation tools and technologies such as Microsoft Office Suite, Adobe Acrobat, and content management systems.
• Familiarity with document version control systems.
• Familiarity with Agile and Waterfall methodologies.
• Knowledge of software development lifecycle and software engineering concepts.

Responsibilities

• Conduct requirement gathering sessions with SMEs, developers, and process owners to align content scope with system changes and business objectives.
• Design and develop intuitive, task-based documentation that enables users to complete their workflows efficiently and accurately.
• Translate complex technical concepts and system workflows into clear, concise, and accessible content using a user-centric design approach.
• Maintain, revise, and update content to reflect new product releases and enhancements, ensuring all documentation remains accurate, current, and relevant.
• Contribute to the evolution of documentation standards, templates, and content governance practices, supporting content consistency and reusability.
• Manage multiple projects or large-scale documentation efforts by applying project management fundamentals, providing input on task activities, dependencies, and timelines to project managers and product teams.
• Participate in peer reviews and cross-functional collaboration to maintain high-quality standards and provide constructive feedback to continuously improve deliverables.
• Create deliverables including user manuals, API docs, online help, and system guides that explain architecture and functionality.

Skills

Technical writing

Documentation management

Cross-functional collaboration

Agile/waterfall familiarity

Education

Bachelor's degree in Technical Writing or related field

Tools

Microsoft Office Suite

Adobe Acrobat

Content management systems

Job description

Senior Technical Writer

Location: Letterkenny (Hybrid)

Day Rate: Negotiable

Duration: 6 Months

Availability: ASAP

About the Client

My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel.

They are looking to hire an experienced Technical Writer to join on a contract basis for an initial 6 months.

About the Role

Working within the Passenger Processing Portfolio, as a Technical Writer, you will be responsible for creating, maintaining, and optimizing user-centric documentation that drives operational excellence and enhances end-user performance.

This role focuses on developing both external and internal content—such as user guides, configuration manuals, online help, and system/process documentation that empowers users to complete tasks effectively with minimal support.

Collaborating closely with product owners, subject matter experts (SMEs), and crossfunctional teams, you will contribute to new product implementations and major system enhancements by designing clear, task-oriented content aligned with user needs, business goals, and organizational documentation standards.

Key Duties

• Conduct requirement gathering sessions with SMEs, developers, and process owners to align content scope with system changes and business objectives.
• Design and develop intuitive, task-based documentation that enables users to complete their workflows efficiently and accurately.
• Translate complex technical concepts and system workflows into clear, concise, and accessible content using a user-centric design approach.
• Maintain, revise, and update content to reflect new product releases and enhancements, ensuring all documentation remains accurate, current, and relevant.
• Contribute to the evolution of documentation standards, templates, and content governance practices, supporting content consistency and reusability.
• Manage multiple projects or large-scale documentation efforts by applying project management fundamentals, providing input on task activities, dependencies, and timelines to project managers and product teams.
• Participate in peer reviews and cross-functional collaboration to maintain high-quality standards and provide constructive feedback to continuously improve deliverables.

Deliverables

• User manuals for IT products and services, providing step-by-step instructions and using diagrams and screenshots to enhance clarity.
• Audience-Tailored Documentation targeting various audiences, ensuring that content is accessible and valuable to users with different levels of expertise.
• Detailed functional and technical specifications, including diagrams and data flows, to provide a deep understanding of system architecture and functionality.
• System guides that explain the architecture and operation of our IT systems in a clear and comprehensive manner.
• Well-structured API documentation to assist developers and users in integrating with our IT products.
• Online help systems that provide users with on-demand assistance and guidance.
• Content Review Reports to improve clarity, consistency, and accuracy.

What we are looking for

• Bachelor's degree in Technical Writing, English, Communications, or related field.
• 7+ years of experience in technical writing and documentation for software products and services.
• Strong written and verbal communication skills.
• Excellent organizational and project management skills.
• Strong attention to detail and ability to work independently and in a team environment.
• Experience with documentation tools and technologies such as Microsoft Office Suite, Adobe Acrobat, and content management systems.
• Familiarity with document version control systems.
• Familiarity with Agile and Waterfall methodologies.
• Knowledge of software development lifecycle and software engineering concepts.