Senior Tech Support Specialist

Company Details Confidential; Bray; On-site; EUR 33,000 - 40,000; Full time

Job summary

Softworks Ltd in Bray, Co. Wicklow, is seeking a Support Technician to join the Technical Support team. You will deliver high-quality technical support, troubleshoot issues, and work with Development, Projects and Customer Success teams to log and prioritise queries in line with SLAs.

The role requires the relevant qualification or relevant work experience; basic hours are 37.5 per week; minimum salary is €36,605 per annum. This is an on-site position based in Bray.

Qualifications

• Must have the relevant qualification or relevant work experience.

Responsibilities

• Provide high-quality technical support to Softworks customers.
• Troubleshoot software, configuration, data and integration issues.
• Log and prioritise support queries in line with SLAs and document findings, escalate complex issues.

Skills

Support

Troubleshooting

Customer communication

Job description

Softworks Ltd in Bray, Co. Wicklow, is seeking a Support Technician to join the Technical Support team. You will deliver high-quality technical support, troubleshoot issues, and work with Development, Projects and Customer Success teams to log and prioritise queries in line with SLAs.

The role requires the relevant qualification or relevant work experience; basic hours are 37.5 per week; minimum salary is €36,605 per annum. This is an on-site position based in Bray.