Senior Success Guide - Data Cloud/ Agentforce - Italian Speaking

Enboarder; Dublin; On-site; EUR 80,000 - 130,000; Full time

Job summary

Enboarder is seeking a Senior Success Guide to serve as the expert on Data Cloud and Agentforce, helping Premier and Signature customers realize value and accelerate adoption. You will explain complex data and AI capabilities in business terms and guide strategic success conversations.

In this role, you will partner with Success Managers, Account Executives, and Support to drive measurable product adoption and ROI, while mentoring colleagues and sharing best practices across global teams.

Qualifications

• 4-6 years of experience in a customer-facing role in the technology sector.
• Fluent Italian speaker with strong verbal and written communication.
• Excellent interpersonal skills and ability to collaborate with global teams.

Responsibilities

• Be the SME for Data Cloud or Agentforce within Success Guide, guiding customers.
• Engage Premier and Signature customers to optimize Data Cloud and Agentforce usage.
• Build relationships with internal and external stakeholders and mentor others.
• Drive thought leadership through knowledge sharing.

Skills

Customer-facing experience

Italian language fluency

Cross-functional collaboration

Communications skills

Education

Bachelor’s Degree

Tools

Salesforce CRM

Job description

Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalized customer interactions, and predictive insights, driving greater operational efficiency and business value.
Additionally, Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights. By powering hyper-personalized experiences and real-time decision-making, Data Cloud helps organizations maximize customer lifetime value and drive business growth. These two products play seamlessly together and require a resource to speak intelligently to both.

Responsibilities

• Be a trusted Data Cloud or Agentforce subject-matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI and vice versa

• Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud and Agentforce usage

• Build strong relationships with both internal and external business stakeholders

• Drive thought leadership, when possible, through mentoring and knowledge sharing

Impact of the Role

The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of both Data 360 and Agentforce platforms. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products. Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data and AI capabilities. The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor. Success Guides partner with key collaborators such as Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption.

Collaboration and Teamwork

Collaboration is at the core of our success, and as a Data Cloud or Agentforce Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage.

Basic Requirements

• 4-6 years’ experience in a customer-facing role in the technology industry

• Fluent Italian speaker

• Strong communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams

• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results

• Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams

• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues

• Bachelor’s Degree

Preferred Qualifications

• Experience with Salesforce CRM

• Experience discussing data platforms, AI capabilities, and customer data strategies with customers

• Salesforce certifications or related technical certifications