Success Architect - Agentforce/Data Cloud

Leadout Capital; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

Salesforce is seeking an Agentforce/Data Cloud Success Architect to drive outcomes for strategic customers by applying expertise in data and analytics. You will influence architecture, performance, and solution design while guiding clients through AI/Data implementations.

The role emphasizes collaboration with diverse teams, engaging with executive stakeholders, and delivering business value through Data Cloud capabilities.

Qualifications

• Minimum 4 years of relevant industry experience.
• Proven success delivering CDP/AI projects within customer success or consulting.
• Able to guide customers through complex AI/Data implementations with clear technical direction.
• Strong understanding of data modelling, integration, and governance best practices.
• Excellent communication and cross-functional collaboration, from developers to executives.
• Translate technical concepts into tangible business value and ROI for customers.
• Awareness of AI and data industry trends; proactive, self-starting attitude.
• Adherence to data ethics and privacy in customer solutions.
• Degree or equivalent experience required; practical strengths considered.

Responsibilities

• Serve as a subject-matter expert for Agentforce/Data Cloud within Success Architect.
• Engage with Signature and Strategic customers to assess and optimise technical architecture, dev/ops, performance, and design.
• Identify capability gaps and craft Architect solutions including customisations.
• Influence executive stakeholders by aligning tech strategy with business value and ROI.
• Run playbooks from the Success Architect engagement catalog for Agentforce/Data Cloud customers.
• Build strong relationships with internal and external partners to drive growth.
• Mentor and share knowledge to foster team capability.

Skills

4+ years experience

AI/Data implementations guidance

Data modelling & governance

Executive stakeholder engagement

Clear technical direction

Data ethics & privacy

Remote collaboration

Education

Degree or equivalent experience

Tools

Snowflake

Databricks

AWS

Google Cloud Storage/BigQuery

Azure administration/architecture

Python

Java

.Net

SQL

Job description

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an Agentforce/Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.

Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalised engagement, and predictive customer insights. By powering hyper-personalised experiences and real-time decision-making, Data Cloud helps organisations maximise customer lifetime value and drive business growth.

Additionally, Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralising and harmonising enterprise data. By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalised customer interactions, and predictive insights, driving greater operational efficiency and business value.

Responsibilities

• Be a trusted Agentforce/Data Cloud subject-matter expert for the broader Success Architect organisation, including how Data Cloud relates to the success of AI
• Engage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce/Data Cloud
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customisation
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce/Data Cloud customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

Your Impact

As an Agentforce/Data Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organisation. Your expertise and guidance will directly influence the technical architecture, performance optimisation, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce/Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Team Work

Collaboration is at the core of our success, and as an Agentforce/Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimise performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Minimum Requirements

• Minimum of 4 Years relevant industry experience
• Demonstrated success in implementing CDP/AI projects either directly or as part of a Customer Success team.
• Demonstrated ability to guide customers through complex AI/Data implementations with a focus on providing clear technical direction and removing barriers to success.
• A good understanding of data modelling, integration, and data governance best practices
• Excellent communication skills, and a demonstrated ability to work collaboratively with cross-functional teams from Developer to Executive
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
• Ability to demonstrate basic understanding of AI and data-related industry trends.
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviours in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Experience

• Experience in a Consulting implementation partner or as part of a delivery/technical consulting team in a software company.
• Experience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture
• Experience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etc
• Experience with Salesforce Clouds, and technology - Sales, Service, Industries, Marketing or Commerce
• Experience in programming languages such as Python, Java, .Net, SQL
• Fluency in French/Italian

Note: This role is office-flexible, and the expectation is to work from the office three days per week