Senior Streaming Reliability & Incident Lead

Dolby; Dublin; On-site; EUR 110,000 - 150,000; Full time

Job summary

Dolby OptiView is seeking a Senior Staff Operational Support Engineer in Dublin, Ireland. In this high-impact role you will lead incident response, ensure reliability, and drive improvements across automation and platform resilience for our streaming platforms.

You will collaborate with Engineering, DevOps, Product, and Support to own live event readiness, advance AI-driven operations, and contribute to runbooks and operational practices across a 24/7 global service.

Qualifications

• 8+ years in operational, support, or similar customer-facing roles.
• Proven ability to own complex problems end-to-end with autonomy.
• Experience influencing decisions beyond individual contribution.

Responsibilities

• Own and lead high-severity production incidents as the senior escalation point.
• Coordinate cross-team resolution across streaming, player, ads, DRM, CDN, and real-time systems.
• Design and review infrastructure changes using Infrastructure as Code for safety and resilience.
• Drive AI-augmented tools for incident detection and automated workflows.
• Plan and validate readiness for high-risk live events with architecture reviews.
• Contribute to root cause analysis and implement corrective actions.
• Collaborate with Engineering, DevOps, and Support to ensure production readiness.
• Participate in a 24/7 on-call rotation and ensure continuous service.

Skills

8+ years exp

Incident management

Streaming platforms

Observability

Incident communications

Tools

Grafana

Kibana/ELK

Prometheus

Loki

Infrastructure as Code

Job description

Dolby OptiView is seeking a Senior Staff Operational Support Engineer in Dublin, Ireland. In this high-impact role you will lead incident response, ensure reliability, and drive improvements across automation and platform resilience for our streaming platforms.

You will collaborate with Engineering, DevOps, Product, and Support to own live event readiness, advance AI-driven operations, and contribute to runbooks and operational practices across a 24/7 global service.