Senior Staff Operational Support Engineer Dublin,Ireland Posted a month ago

Via Licensing Corporation; Dublin; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Flex Work approach

Job summary

Dolby OptiView in Dublin, Ireland is seeking a Senior Staff Operational Support Engineer to lead reliability for 24/7 streaming platforms and drive automation. You will own incidents end-to-end and mentor teams across Engineering, DevOps, Product and Support to raise the bar on availability.

You will collaborate across groups, influence platform design for resilience, and help implement AI-driven monitoring and automation at scale to reduce toil and improve customer experience.

Qualifications

• 8+ years in operational, support, or customer-facing roles.
• Experience owning complex problems end-to-end with autonomy.
• Deep experience with large-scale, production video streaming platforms.

Responsibilities

• Lead critical incident response for high-severity production incidents.
• Drive end-to-end ownership of production environments and incident runbooks.
• Advance automation and AI-driven operations to detect, triage, and respond to issues.
• Own live event readiness and ensure architecture, monitoring, and response are prepared.
• Collaborate with Engineering, DevOps, and Support to improve reliability and reduce recurrence.
• Participate in a 24/7 on-call rotation and global handovers.

Skills

8+ years experience

Incident management

Production streaming

Automation & IaC

AI in operations

On-call rotation

Tools

Grafana

Kibana/ELK

Prometheus

Loki

Job description

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

At Dolby OptiView, we power mission-critical live and on-demand video experiences at global scale. As a Senior Staff Operational Support Engineer, you will play a key leadership role in ensuring the reliability, stability, and scalability of our 24/7 streaming platforms.

This is a high-impact, hands-on role where you will lead complex incident response, act as the senior escalation point, and drive improvements across automation, operational maturity, and platform resilience. You will partner closely with Engineering, DevOps, Product, and Support teams to continuously raise the reliability bar.

What you’ll do

Lead critical incident response

• Act as the senior escalation point for complex, high-severity production incidents
• Lead cross-team resolution across streaming, player, ads, DRM, CDN, and real-time systems
• Command major incident responses during high-profile live events
• Provide clear, high-quality communication to internal and external stakeholders

Drive operational excellence at scale

• Operate confidently in production environments with end-to-end system ownership
• Design and review complex infrastructure changes using Infrastructure as Code
• Partner with Engineering and DevOps to improve deployment safety and system resilience
• Influence platform design with a focus on reliability and operability

Advance automation and AI-driven operations

• Drive adoption of AI-augmented tools for incident detection, triage, and response
• Improve alerting, reduce noise, and automate operational workflows
• Identify opportunities to eliminate manual effort through automation

Own live event readiness

• Lead operational planning for high-risk, high-visibility customer events
• Validate architecture, monitoring, and incident response readiness
• Act as a trusted advisor to internal teams and strategic customers

Improve reliability and reduce recurrence

• Contribute to root cause analysis and drive corrective actions
• Identify systemic issues and partner with Engineering to resolve them
• Enhance runbooks, playbooks, and operational practices

Collaborate across teams

• Work closely with Engineering on defect escalation and production readiness
• Provide feedback on observability, tooling, and operational risks
• Represent operations in post-incident reviews

Support a 24/7 global service

• Participate in a 24/7 on-call rotation
• Support global handovers and ensure continuity of service

Required Skills & Experience

Technical Skills

• 8+ years of relevant experience in operational, support, or similar customer‑facing roles
• Proven ability to own complex problems end‑to‑end and operate with a high degree of autonomy
• Experience influencing decisions and outcomes beyond individual contribution
• Deep experience operating and supporting large-scale, production video streaming platforms
• Solid troubleshooting skills across distributed systems (APIs, microservices, cloud infrastructure)
• Expert understanding of HLS, DASH, CMAF, WebRTC, DRM and CDN architectures
• Advanced experience working with monitoring, alerting, and logs to diagnose live incidents (Grafana, Kibana/ELK, Prometheus, Loki)
• Correlate backend streaming metrics, player telemetry, and CDN signals to diagnose live customer issues end-to-end.
• Proven ability to safely execute complex production changes under pressure

Leadership & Operational Mindset

• Demonstrated leadership during high-severity, customer-impacting incidents
• Strong sense of ownership and accountability for customer outcomes
• Excellent written and verbal communication skills, including customer-facing communication during incidents

Dolby Hiring Entity:
77 Sir John Rogerson's Quay, Block C
Grand Canal Docklands
Dublin D02 VK60
Ireland