Senior Staff Officer Pensions ( Grade VI)

Dublin and Dún Laoghaire ETB (DDLETB); Dublin; On-site; EUR 45,000 - 60,000; Full time

Job summary

Dublin and Dun Laoghaire Education and Training Board (DDLETB) is seeking a Pension Services Supervisor to manage and deliver pension administration for staff across three counties. You will oversee MIS data, administer pension awards, and ensure adherence to policies while driving efficiency and service excellence.

The role requires ICT proficiency, team leadership, and the ability to meet deadlines in a busy ETB environment.

Qualifications

• Leaving Certificate at grade D3 or equivalent, or QQI level with comparable standard.
• Minimum of two years relevant experience.
• Proficient knowledge of ETB/Public Sector pension policies and procedures.
• Excellent ICT skills and ability to learn new information quickly.
• Proven ability to work independently or in a team and meet deadlines.

Responsibilities

• Manage Core Pensions management information systems administration and development; act as supervisor/approver.
• Administer benefits and pension awards.
• Oversee implementation of pension circular instructions.
• Prepare reports and statistics as required.
• Undertake quality assurance checks on HR and Pensions MIS data and processes.
• Provide training to staff in the Pensions Unit.
• Lead digitisation and SOP development to support operational excellence.
• Collaborate on inter-department projects as needed.

Education

Leaving Certificate (Grade D3 or equivalent)

Tools

ICT skills

Job description

Dublin and Dun Laoghaire Education and Training Board (DDLETB) serves the three county council areas of Dún Laoghaire-Rathdown, South Dublin and Fingal and a population of 862,468 people. The administrative area covered by Dublin and Dún Laoghaire ETB reaches from Balbriggan in north County Dublin, to Dún Laoghaire in south County Dublin and Lucan in west County Dublin. As a statutory body, DDLETB has responsibility for a wide and varied suite of education and training services including Primary, Post Primary, Further Education and Training (FET) settings and Youth Services.

In 2025, over 5,100 staff were employed in DDLETB, and the organisation provided services to over 85,000 learners who participated in the education and training services provided by DDLETB.

DDLETB are proud to be a family-friendly employer that values work-life balance and employee wellbeing. Our flexible working arrangements support you in managing your professional and personal commitments. We offer a comprehensive Employee Assistance Service, a Cycle to Work Scheme, and a Tax Saver Travel Pass Scheme as well as supporting opportunities for professional learning and development helping you progress in your career ,stay healthy, save money, and commute sustainably. DDLETB achieved IBEC Keep Well accreditation in 2026 which recognises our commitment to supporting staff wellbeing and creating a positive, healthy workplace culture across our schools, colleges, centres and services across key areas such as leadership, mental health, healthy lifestyles, and safe working environments.

Job Summary/ Purpose

The SSO will be responsible for the management, administration and delivery of Pension Services.

He/she will assist in the co-ordination of the day-to-day activities of the pensions unit including monitoring workloads, overseeing and co-ordination of work and trouble-shooting as necessary.

TASKS / DUTIES & RESPONSIBILITIES:

• Manage the Core Pensions management information systems administration and development. Act as Core Pension system supervisor/approver.
• Administer benefits and pension awards.
• Oversee the implementation of pension circular instructions.
• Prepare reports and statistics as required
• Undertake quality assurance checks on all aspects of the processes and data on HR and Pensions management information systems.
• Provide guidance and training to staff in the Pensions Unit.
• Provide and promote service excellence and foster effective teamwork and business relationships.
• Lead the continuous review, improvement and digitisation of pension processes, ensuring efficient electronic record management, secure digital file sharing and adherence to data governing standards.
• Develop and implement clear Standard Operating Procedures (SOP), training programmes and knowledge transfer process to support operational excellence, staff development and business continuity
• Act on inter and intra department project teams from time to time.
• Carry out any other duties appropriate to the grade which may be assigned from time to time.

ESSENTIAL REQUIREMENTS

• Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise;
• Have a minimum of two years relevant experience
• Have proficient knowledge and understanding of ETB/Public Sector pension policies and procedures.
• Have excellent ICT skills and a proven ability to quickly learn new information, processes and procedures.
• Proven ability to work effectively either as an individual or member of a team and relate effectively with staff on all levels.
• Ability to manage, motivate and develop a team.
• Proven ability to meet deadlines and identify and deal with problems.

EQUALITY, DIVERSITY & INCLUSION

In accordance with ETB’s commitment to equality of opportunity for all job applicants, you are asked to request any reasonable accommodation in sufficient time to ensure you can participate fully in the recruitment process.

Dublin and Dun Laoghaire Education and Training Board is an equal opportunity employer. Recruitment to posts within the ETB is on the basis of qualifications and the ability to carry out the responsibilities of the grade or post.