Senior Pension Administrator

Aon; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Global Wellbeing Days

Hybrid work model

Inclusive workplace

Job summary

Aon Ireland is seeking a Senior Pensions Administrator to join its Defined Benefit team in a client-facing, hybrid role based in Dublin or Cork. You will act as the primary operational and technical contact for DB pension administration, supporting clients, Trustees, members and internal teams with clear communication and rigorous delivery.

The role emphasizes DB expertise, process improvements and mentoring junior colleagues, with opportunities to influence service delivery and strengthen

Qualifications

• Excellent understanding of Defined Benefit pensions, including scheme benefits and administration.
• Strong written and oral communication, able to explain complex concepts clearly.
• High attention to detail with structured, organized work habits.
• Proven ability to build relationships with clients, Trustees and third-party providers.

Responsibilities

• Serve as a key operational contact for DB administration matters with clients and Trustees.
• Engage with Scheme Administrators, Consultants, clients and members to ensure service excellence.
• Identify, investigate and explain benefit, data or process queries for informed decision making.
• Draft clear client-facing communications and support member understanding of benefits.
• Contribute to meeting packs and update partners on member experience and performance.
• Support and mentor junior team members and align work with cross-team priorities.

Skills

Defined Benefit pensions

Client communication

Attention to detail

Relationship building

Process improvement

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Senior Pensions Administrator

Are you an experienced pension professional with a passion for delivering strong outcomes for clients and members of Defined Benefit retirement plans?

Do you enjoy combining technical DB expertise with client-facing collaboration, clear communication and process improvement to enhance service quality?

This is a hybrid role with flexibility to work virtually from our Dublin or Cork.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Role

You will serve as the primary operational and technical contact for Defined Benefit pension administration in this role. Support clients, Trustees, members, and internal teams through clear communication, structured problem solving, and consistent delivery. You will:

• Serve as a key operational contact for clients and Trustees on DB administration matters, helping to interpret issues, agree solutions and ensure timely, accurate delivery of services.
• Engage directly with Scheme Administrators, Consultants, clients and members, ensuring service excellence and consistently applying Aon’s Client First approach to operations.
• Proactively identify, investigate and explain benefit, data or process-related queries to support informed client decision making.
• Provide clear summaries, recommendations and practical solutions to support clients, Trustees and internal stakeholders, and offer guidance to members to help them understand their benefits and options.
• Apply a rigorous approach to checking, validation and quality control across client-related deliverables.
• Draft and review client-facing communications (member letters, newsletters, FAQs) to present complex information in a clear and engaging way.
• Provide input to client and Trustee meeting packs, updating partners on member experience, operational performance and process enhancements.
• Contribute to streamlining and standardising processes, clearly articulating the client benefits of any proposed changes and finding opportunities to improve operational consistency, quality and client experience.
• Support and mentor junior team members and new colleagues, fostering professional development, consistency of approach and knowledge sharing across the Wealth business.
• Work collaboratively across multiple teams, including Scheme Administration, Consultants, Global Centres of Capability (GCCs), clients and external providers, taking ownership of client-related deliverables while supporting wider team priorities.

How this opportunity is different

This is an exciting opportunity to join Aon Ireland’s Defined Benefit team in a visible, client-facing role that combines technical pension expertise, operational delivery and stakeholder engagement. You will work directly with clients and Trustees, influence service delivery, support process improvements and help drive high quality outcomes for members and scheme partners. You will partner with Scheme Administrators, Consultants, and GCC colleagues. You will receive support from a wider Wealth team passionate about quality, integrity, continuous improvement, and client outcomes. The successful candidate will play an important role in strengthening Aon’s trusted partnership with Defined Benefit pension scheme clients across Ireland.

Skills And Experience That Will Lead To Success

• Excellent understanding of Defined Benefit pensions, including scheme benefits and administration, with previous experience in DB pension scheme administration or a closely related DB pension operations role (experience with Public Sector model schemes is preferable).
• Strong written and oral communication skills, with the ability to explain complex concepts clearly and confidently to both technical and non-technical audiences, and to draft engaging client and member communications.
• Demonstrates high attention to detail and a thorough way of reviewing and validating work. Able to manage multiple tasks and meet deadlines in a structured, organized way.
• Proven track record to build strong working relationships with colleagues, clients, Trustees and third-party providers, acting as a trusted operational and technical contact.
• Proven track record of driving greater efficiency in processes, suggesting and implementing improvements where appropriate and communicating the client impact, supported by strong IT skills (including solid working knowledge of Microsoft Excel, Word and PowerPoint).

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]