Senior Software Engineer, AI Platform & Workflows

ServiceNow, Inc.

Dublin

Hybrid

EUR 120,000 - 160,000

Full time

7 days ago

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Job summary

ServiceNow is seeking a Senior Software Engineer to design and build features across CSM Playbooks and customer service workflows on our AI-powered platform. You will own complex components end to end, collaborating with product, design, and platform teams to deliver scalable, reliable solutions that drive faster, more intelligent customer-facing processes.

You will mentor engineers, influence architectural decisions, and push for best practices in AI-enabled software development and testing,

Qualifications

7+ years of software engineering with a record of technical direction beyond your immediate team.
Experience with Java, JavaScript/TypeScript, React and the ability to learn new tools quickly.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, and structured output enforcement.

Responsibilities

Build high-quality, scalable applications and integration solutions on the ServiceNow platform.
Own design, implementation, test automation and delivery of features for CSM Playbooks and customer service workflows.
Design scalable, maintainable software components with emphasis on performance and reliability.
Lead critical technical initiatives from planning to deployment and improve existing services.