Senior Software Engineer (Impact AI)

ServiceNow; Dublin; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow Impact in Dublin, Ireland, is seeking a software engineer with 4+ years of experience to help deliver AI-enabled enterprise solutions. You will build scalable JavaScript UI components and integrate AI capabilities across the platform, collaborating with product owners and engineers to translate business needs into high-quality features.

You'll participate in automated testing, code reviews, and design reviews, shaping the future of our AI-driven products while ensuring performance and

Qualifications

• 4+ years of enterprise-level software engineering experience.
• Experience leveraging AI to improve workflows, including AI APIs integration.
• Strong collaboration and continuous learning mindset.
• Solid understanding of data structures, algorithms, and design patterns.
• Ability to design scalable, maintainable software with quality practices.

Responsibilities

• Build solutions that empower global enterprises to make smarter, data-driven decisions and realise value faster.
• Innovate with Cutting-Edge Technology
• Leverage AI, machine learning, and automation to deliver proactive insights, preventative controls, and personalised recommendations
• Deliver Real-World Impact
• Collaborate with Experts
• Create Meaningful Experiences
• Design visually compelling, intuitive digital journeys that make complex processes simple and impactful
• Champion our quality-first mindset by integrating automated testing frameworks into CI/CD workflows to ensure consistent, high-quality releases
• Participate in design and code reviews, championing best practices in performance, maintainability, and testability
• Contribute to the design and enhancement of AI-enabled products and features, while improving the reliability, observability, and production readiness of existing product suite
• Troubleshoot and optimise system performance across the stack, ensuring scalability and responsiveness
• Serve as a mentor for colleagues, sharing best practices for software craftsmanship, responsible AI integration, and continuous improvement

Skills

JavaScript

Java

Python

AI APIs

CI/CD

Unix/Linux

Code reviews

Tools

IDEs

Debuggers

Profilers

Source control

Unix

Job description

• ServiceNow Impact is transforming how organisations accelerate value and achieve digital transformation success. This isn’t just another product - it’s a strategic platform that combines AI, analytics, and human expertise to deliver measurable business outcomes. By joining the Impact team, candidates will:


• Build solutions that empower global enterprises to make smarter, data-driven decisions and realise value faster


• Innovate with Cutting-Edge Technology


• Leverage AI, machine learning, and automation to deliver proactive insights, preventative controls, and personalised recommendations


• Deliver Real-World Impact


• Help customers optimise platform health, track KPIs, and achieve their business goals through prescriptive guidance and premium support


• Collaborate with Experts


• Work alongside a passionate team of engineers, designers, and strategists who are redefining customer success


• Create Meaningful Experiences


• Design visually compelling, intuitive digital journeys that make complex processes simple and impactful


• Joining the Impact team means building technology that matters - technology that accelerates ROI for customers and sets new standards for enterprise value delivery


• Leverage ServiceNow AI Capabilities to construct AI-powered, scalable, and reusable software solutions that drive measurable impact for users and business processes


• Drive innovation by applying prompt engineering techniques and designing scalable architectures to support AI-powered solutions across the organisation


• Collaborate with product owners to translate business and user needs into intelligent, well-architected features, owning your work from design through implementation, automated testing, and delivery


• Develop extensible and user-friendly software that enables customers to customise and leverage AI-driven functionality to solve real-world problems


• Build intuitive, performant JavaScript UI components (e.g. LitJs, DaisyUI, TailwindCSS) to ensure flexibility for customer-specific needs


• Champion our quality-first mindset by integrating automated testing frameworks (e.g., Playwright) into CI/CD workflows to ensure consistent, high-quality releases


• Participate in design and code reviews, championing best practices in performance, maintainability, and testability


• Contribute to the design and enhancement of AI-enabled products and features, while improving the reliability, observability, and production readiness of the existing product suite


• Troubleshoot and optimise system performance across the stack, ensuring scalability and responsiveness


• Serve as a mentor for colleagues, sharing best practices for software craftsmanship, responsible AI integration, and continuous improvement

Benefits

• Generous family leave


• Matched donations


• Annual learning stipends


• Flexible PTO


• Competitive retirement plan


• Paid volunteer time

• Experience with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems


• Day-to-day work involves JavaScript, but strong foundations in languages like Java or Python are equally valued.


• Must have 4+ years of enterprise-level software engineering experience


• Experience leveraging AI to improve workflows, decision-making, or product functionality — including integrating AI APIs, automating processes, or analysing AI-driven insights


• A passion for collaboration, craftsmanship, and continuous learning, fostering a culture of quality and innovation


• Analytical mindset with the ability to design impactful AI solutions that solve complex problems


• Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance optimisation


• Familiarity with automated testing and CI/CD pipelines, and a commitment to engineering excellence and reliability