Senior Software Engineer

Cognizant Life Sciences Manufacturing; Cork; On-site; EUR 42,000 - 64,000; Full time

Job summary

Cognizant Life Sciences Manufacturing in Ireland seeks an IT Support Engineer responsible for implementing changes and managing day-to-day issues on validated Computerised Instruments in QCL Labs and Manufacturing Operations.

The role requires collaboration within a Computerised Instruments team, strong communication, and the ability to work independently; experience in pharmaceutical API manufacturing or regulated environments is desirable.

Qualifications

• Minimum 3-5 years’ experience supporting IT applications e.g. troubleshooting, managing incidents and change controls, design documentation, test case development, system testing.

Responsibilities

• Maintain the incident queue in Service Now and manage & resolve issues as they arise in a timely manner.
• Investigate and troubleshoot problems which occur and determine solutions or recommendations for changes and/or improvements.
• Initiate and implement Change Control activities in accordance with Quality Standards and Practices.
• Execute and monitor data backups, request security patching updates from Global Team, manage the deployment & resolve issues.
• Prioritize support activities in line with project schedules.
• Generate computer system validation documentation in accordance with site procedures and GMP guidelines.
• Follow all relevant Environmental, Health and Safety procedures and assist in incident investigations as required.
• Recognise the importance of the quality control function in pharmaceutical production, the IT Support Engineer should display a high level of integrity in the performance of his/her work.
• S/he should be capable of relating well to other people with whom s/he comes in contact, both within and outside of the laboratory area.

Skills

IT support

GMP environment

Change control

SQL databases

ServiceNow

Windows 10

Incident management

Documentation

Communication

Tools

ServiceNow

SQL Server

Windows 10

Job description

The IT Support Engineer will be responsible for implementing changes and managing the day-to-day issues that arise on validated Computerised Instruments in QCL Labs and Manufacturing Operations. The position will work within a collaborative Computerised Instruments team and will be required to have excellent communication/interpersonal skills with the ability to work on their own initiative. Experience of working in a pharmaceutical API manufacturing operation or a regulated environment is desirable. S/he is expected to be self-motivated and develop an understanding of the business.

About the Role

The IT Support Engineer will be responsible for implementing changes and managing the day-to-day issues that arise on validated Computerised Instruments in QCL Labs and Manufacturing Operations.

Responsibilities

• Maintain the incident queue in Service Now and manage & resolve issues as they arise in a timely manner.
• Investigate and troubleshoot problems which occur and determine solutions or recommendations for changes and/or improvements.
• Initiate and implement Change Control activities in accordance with Quality Standards and Practices.
• Execute and monitor data backups, request security patching updates from Global Team, manage the deployment & resolve issues.
• Prioritize support activities in line with project schedules.
• Generate computer system validation documentation in accordance with site procedures and GMP guidelines.
• Follow all relevant Environmental, Health and Safety procedures and assist in incident investigations as required.
• Recognise the importance of the quality control function in pharmaceutical production, the IT Support Engineer should display a high level of integrity in the performance of his/her work.
• S/he should be capable of relating well to other people with whom s/he comes in contact, both within and outside of the laboratory area.

Qualifications

• Minimum 3-5 years’ experience supporting IT applications e.g. troubleshooting, managing incidents and change controls, design documentation, test case development, system testing.
• Experience working in a Win 10 environment.
• Experience of server and workstation platforms.
• Experience of SQL databases would be an advantage.
• Experience implementing changes for IT applications in a GMP environment would be an advantage.
• Past proven experience engaging business users to ensure that appropriate business needs are clearly communicated and delivered at or above expectations.
• Strong oral and written communication skills are required, with proven ability to communicate and build relationships cross-functionally.
• Self-motivated, detail-oriented and excellent organizational and time management skills.

Required Skills

• Excellent communication/interpersonal skills.
• Ability to work on their own initiative.
• Detail-oriented and excellent organizational skills.
• Strong oral and written communication skills.

Preferred Skills

• Experience of SQL databases.
• Experience implementing changes for IT applications in a GMP environment.