GMP IT Support Engineer: Change Control & Incident Resolution

Cognizant Life Sciences Manufacturing; Cork; On-site; EUR 42,000 - 64,000; Full time

Job summary

Cognizant Life Sciences Manufacturing in Ireland seeks an IT Support Engineer responsible for implementing changes and managing day-to-day issues on validated Computerised Instruments in QCL Labs and Manufacturing Operations.

The role requires collaboration within a Computerised Instruments team, strong communication, and the ability to work independently; experience in pharmaceutical API manufacturing or regulated environments is desirable.

Qualifications

• Minimum 3-5 years’ experience supporting IT applications e.g. troubleshooting, managing incidents and change controls, design documentation, test case development, system testing.

Responsibilities

• Maintain the incident queue in Service Now and manage & resolve issues as they arise in a timely manner.
• Investigate and troubleshoot problems which occur and determine solutions or recommendations for changes and/or improvements.
• Initiate and implement Change Control activities in accordance with Quality Standards and Practices.
• Execute and monitor data backups, request security patching updates from Global Team, manage the deployment & resolve issues.
• Prioritize support activities in line with project schedules.
• Generate computer system validation documentation in accordance with site procedures and GMP guidelines.
• Follow all relevant Environmental, Health and Safety procedures and assist in incident investigations as required.
• Recognise the importance of the quality control function in pharmaceutical production, the IT Support Engineer should display a high level of integrity in the performance of his/her work.
• S/he should be capable of relating well to other people with whom s/he comes in contact, both within and outside of the laboratory area.

Skills

IT support

GMP environment

Change control

SQL databases

ServiceNow

Windows 10

Incident management

Documentation

Communication

Tools

ServiceNow

SQL Server

Windows 10

Job description

Cognizant Life Sciences Manufacturing in Ireland seeks an IT Support Engineer responsible for implementing changes and managing day-to-day issues on validated Computerised Instruments in QCL Labs and Manufacturing Operations.

The role requires collaboration within a Computerised Instruments team, strong communication, and the ability to work independently; experience in pharmaceutical API manufacturing or regulated environments is desirable.