IT Support Engineer (MES)

Cognizant; Cork; On-site; EUR 60,000 - 75,000; Full time

Job summary

Cognizant is seeking an IT Support Engineer (Labs) to join its IT Engineers team on a customer site in Cork. You will work on maintaining and enhancing software systems to ensure data integrity and compliance with pharmaceutical regulations.

Join a cross-functional team of scientists, engineers, and IT staff to deliver system improvements, document validation procedures, and support audits while ensuring high availability and reliability.

Qualifications

• Degree in IT or a related field, or equivalent practical experience.
• 3 to 5 years of experience delivering and supporting IT software solutions.
• Experience developing testing and deploying software using Python, SQL and Java.
• Pharmaceutical industry experience with CSV and data integrity knowledge.
• Strong communication and interpersonal skills, able to work independently.

Responsibilities

• Maintain and enhance multiple software systems ensuring high availability, data integrity, and regulatory compliance.
• Collaborate with scientists, engineers, and IT staff to understand requirements and deliver system improvements.
• Create and maintain documentation covering design, security, testing, change protocols, and system procedures.
• Ensure compliance with company quality standards and maintain validation documentation; monitor performance.
• Provide regular status updates and escalate major issues to relevant stakeholders.
• Maintain and optimize existing systems to improve performance and reliability.
• Support troubleshooting and root cause analysis for software issues in manufacturing environments.
• Manage ongoing compliance tasks such as periodic reviews, audit trails, and access roster reviews.
• Encourage adoption of system functionality and new technologies to improve processes; assist audits with documentation.

Skills

Python

SQL

Java

Software testing

Education

Degree in IT or related field

Job description

IT Support Engineer (Labs)

Our IT department wishes to recruit a Software Engineer to join its IT Engineers (MES MTS Data Analytics Validation & Infrastructure) on a customer site in Cork.

The successful candidate will have solid software engineering fundamentals and experience in developing and supporting software solutions. The position will work within an established team that provides software support to production and business areas.

Responsibilities:

• Maintain and enhance multiple software systems ensuring high availability data integrity and compliance with pharmaceutical regulations. Lead day to day activities of the team including managing system issues data issues and customer incidents and change requests.
• Collaborate with cross functional teams including scientists engineers and IT staff to understand requirements and deliver system improvements.
• Create and maintain thorough documentation covering design security testing and change protocols as well as system procedures.
• Ensure the team consistently complies with company quality standards and practices when producing and maintaining system validation documentation. Monitor system performance and take proactive steps to prevent downtime or data discrepancies.
• Provide regular status updates and elevate major issues to relevant business areas and management.
• Maintain and optimize existing systems to enhance performance and reliability.
• Support troubleshooting and root cause analysis for software related issues within manufacturing environments.
• Manage ongoing compliance tasks such as periodic reviews audit trail reviews and access roster reviews.
• Encourage adoption of system functionality and new technologies to improve work processes. Support audits and inspections by supplying technical documentation and system insights.
• Degree in IT or a related field or equivalent practical experience.
• 3 to 5 years of experience delivering and supporting IT software solutions.
• Experience developing testing and deploying software using Python SQL and Java.
• Pharmaceutical industry experience along with knowledge of GMP computer system validation (CSV) and data integrity requirements. Demonstrated learning agility both technically and in understanding business processes and applications.
• Strong communication and interpersonal skills with the ability to work independently.
• Attention to detail and accuracy. Strong self management skills with the initiative to identify and drive improvements.
• Effective communicator able to build relationships across functions.