Operations Manager

Dynamic Safety Solutions Ltd; Ireland; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle and fuel card

Laptop

Dynamic Safety Solutions company pension

Remote working with site visits

Job summary

A leading health and safety services provider in Ireland seeks a Senior Operations Manager to oversee operational performance and enhance client satisfaction. This hybrid role requires strong leadership skills, management of consultancy and training departments, and the ability to drive continuous improvement. Responsibilities include operational oversight, client relationship management, and financial forecasting. The position offers a competitive benefits package including a company vehicle and pension scheme.

Qualifications

• Strong leadership experience in health and safety environments.
• Ability to drive operational efficiencies and process improvements.
• Experience in stakeholder engagement and management.

Responsibilities

• Ensure operational performance meets business objectives.
• Oversee consultancy, training, and management systems departments.
• Build strong relationships with clients to support service delivery.
• Identify risks, inefficiencies, and opportunities for improvement.
• Lead and coach departmental managers to strengthen leadership.

Skills

Commercial awareness

People management

Process improvement

Client engagement

People management

Job description

• Dynamic Safety Solutions is an Equal Opportunity Employer

Dynamic Safety Solutions

Dynamic Safety Solutions provides comprehensive health & safety and risk management services to clients across Ireland, Northern Ireland, and the UK.

This role has been created to strengthen operational leadership across the business, improve consistency and efficiency in service delivery, and support the company’s strategic goal of 20% year-on-year growth.

The Operations Manager will play a critical role in positioning Dynamic Safety Solutions as a best-in-class HSEQ partner, ensuring high standards of performance, client satisfaction, and profitability across all service lines.

Role Description

The Operations Manager will oversee three core departments within Dynamic Group Services and will be accountable for:

• Operational performance
• Financial forecasting and delivery
• Resource management
• Process improvement
• Client engagement and service expansion

This is a senior leadership role requiring strong commercial awareness, people management capability, and the ability to drive continuous improvement across multiple service offerings.

The role will be a hybrid role with remote working and visits to client sites as well as meetings at DSSL operational offices.

Key Responsibilities

Overall Operations Responsibility

• Full operational oversight of Consultancy, Training, and Management Systems departments
• Ensure services are delivered in line with business objectives, contractual requirements, and quality standards
• Work closely with Directors to align operational delivery with company strategy
• Identify operational risks, inefficiencies, and growth opportunities

Department Oversight

• Consultancy Department
  • Ensure effective planning, allocation, and delivery of consultancy services
  • Support department leadership in managing workload, quality, and client expectations
  • Monitor utilisation, performance, and commercial outcomes
• Training Department
  • Oversee training programme delivery, scheduling, and instructor resourcing
  • Ensure training services meet regulatory requirements and client needs
  • Identify opportunities to expand training needs with existing clients and new sales opportunities
• Management Systems Department
  • Ensure high-quality delivery of ISO and management system services
  • Support standardisation of processes, documentation, and audits
  • Drive consistency in client experience and outcomes

Resource Management

• Conduct PDRs and performance reviews with staff and Department Managers
• Support workforce planning, recruitment input, and capacity management
• Coordinate resource allocation across departments to meet demand
• Act as a point of escalation for managers, not individual staff
• Coach and mentor managers to strengthen leadership capability

Client Relations & Cross-Selling

• Build and maintain strong, long-term client relationships
• Attend and lead client meetings, reviews, and check-in calls where required
• Carry out regular client account reviews to identify additional service opportunities
• Actively promote cross-selling between all service departments
• Support client retention and growth through proactive engagement

Direct line management and leadership of

• Training Manager
• Consultancy Services Manager
• Lead Consultant
• Quarry Lead Consultant

Key leadership responsibilities include

• Setting clear expectations and objectives
• Driving accountability and performance
• Creating a collaborative, high-performing management team

Process Improvement & Systems

• Review how work is planned, scheduled, and communicated across departments
• Identify and implement operational efficiencies and best practicesLead the introduction and adoption of a Customer Relationship Management (CRM) system
• Improve visibility of workload, performance, and client engagement
• Standardise processes where possible while maintaining service flexibility

Reporting & Governance

• Provide weekly operational reports to Directors
• Prepare and present quarterly performance and review reports
• Track risks, opportunities, and delivery against targets
• Support financial forecasting and budget management

Meetings & Communication

• Weekly Operations Team Meeting (Monday preferred)
  • Week-ahead planning
  • Resource allocation
  • Operational risks and priorities
• Weekly programme call with team (current and upcoming works)
• Weekly Directors’ meeting (performance, risks, opportunities)
• Quarterly departmental review meetings with each department

KPIs & Performance Metrics

• Weekly and monthly P&L forecasting
• Departmental utilisation and performance KPIs
• Quarterly departmental KPIs
• Individual and team performance KPIs
• Client satisfaction and retention indicators

Salary & Benefits

• TBC
• Company vehicle and fuel card
• Laptop
• Remote working (with site visits and office meetings as required)
• Dynamic Safety Solutions company pension

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