Senior Service Cloud Architect — Drive Enterprise Impact

Salesforce, Inc.; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Health insurance

Career development opportunities

Job summary

Salesforce, Inc. is looking for a Success Architect based in Dublin, Ireland. This role focuses on Service Cloud, delivering expert recommendations on technical architecture and driving customer success. The ideal candidate has over 5 years in Salesforce delivery, with specific experience in solution architecture and a strong understanding of security best practices.

As a key member of the Cloud Success team, you will interface with high-priority customers, providing strategic guidance and optimizing their Salesforce experience. Join us in redefining business solutions!

Qualifications

• 5+ years in Salesforce delivery, with at least 2 years focused on solution architecture for Service Cloud.
• Experience with large-scale SaaS implementations, covering integration patterns and data management.
• Ability to simplify complex technical concepts for diverse audiences.

Responsibilities

• Assess Service Cloud implementations and deliver technical architecture recommendations.
• Provide strategic guidance and thought leadership on product best practices.
• Collaborate with various teams to drive customer success and product improvement.

Skills

Solution Design & Architecture

Communication & Leadership

Strategic Thinking & Problem Solving

Expertise in Service Cloud

Data Management & Integration

Secure & Scalable Architecture

Salesforce Development

System Integration & Extensibility

Education

Salesforce Admin Certification

Salesforce Advanced Admin Certification

Service Cloud Consultant Certification

Platform App Builder Certification

Platform Developer 1 Certification

Tools

Salesforce

MuleSoft

Informatica

APEX programming

Visualforce

Lightning Web Components (LWC)

Job description

Salesforce, Inc. is looking for a Success Architect based in Dublin, Ireland. This role focuses on Service Cloud, delivering expert recommendations on technical architecture and driving customer success. The ideal candidate has over 5 years in Salesforce delivery, with specific experience in solution architecture and a strong understanding of security best practices.

As a key member of the Cloud Success team, you will interface with high-priority customers, providing strategic guidance and optimizing their Salesforce experience. Join us in redefining business solutions!